TRASH folder not showing the number of emails.

[TheSidewinder]

Not sure if this a cPanel issue or a Squirrelmail issue, apologies if I'm barking up the wrong tree.

But with the latest upgrades to WHM/cPanel, the TRASH folder within Squirrelmail is not showing the count of read and unread messages *in* the trash. it's always showing 0/0 even when that line in the left side is in Bold, indicating content within it.

(If this is something I should report to the Squirrelmail authors, a link would be appreciated.)

 

[cPanelMichael]

Hello

Could you clarify which version of cPanel is installed on your system? EX:

cat /usr/local/cpanel/version

Thank you.

 

[TheSidewinder]

Thanks. Version is:

11.42.1.16

 

[cPanelMichael]

In SquirrelMail, browse to:

"Options >> Folder Preferences"

You can modify the following two options to suite your preferences:

Enable Unread Message Notification
Unread Message Notification Type

Thank you.

 

[TheSidewinder]

I've already set those.

Here's an image with the trash folder empty:

http://forums.cpanel.net/attachment.php?attachmentid=21572&stc=1&d=1400614554

And with deleted emails in it:

http://forums.cpanel.net/attachment.php?attachmentid=21582&stc=1&d=1400614554

And the settings:

http://forums.cpanel.net/attachment.php?attachmentid=21592&stc=1&d=1400614562

Note the 0/0 after the word Trash. That should be (at the moment) 11/11. It stays as 0/0 even though there is content within that folder.

 

[cPanelMichael]

I have not been able to reproduce this issue on cPanel version 11.43.0.12 (11.44 development build). Could you open a support ticket so we can reproduce the issue on your machine? You can post the ticket number here so we can update this thread with the outcome.

Thank you.