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trial license expire, after changing the hostname

Discussion in 'General Discussion' started by appui, Aug 17, 2011.

  1. appui

    appui Member

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    cpanel & whm trial.. using the second day.

    After changing the hostname, trial license expire.
    To continue with the trial what can I do?

    -sato
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please post the output of the following command:

    Code:
    /usr/local/cpanel/cpkeyclt
    This will attempt to update the license and report any specific error messages.

    Thank you.
     
  3. appui

    appui Member

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    hi, command output message.

    ---
    root@cp2 [~]# /usr/local/cpanel/cpkeyclt
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server said that your license has been expired.
    For more information visit: License System - cPanel Inc.

    The exact message was: The license is expired. (211.15.191.253)!

    Building global cache for cpanel...Done
    root@cp2 [~]#
    ---

    same message at 211.15.191.245, 211.15.191.254

    -sato
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    I do see the trial license for 211.15.191.253 has been deactivated, based on the results at:

    License Verification - cPanel Inc.

    You can contact our Customer Service department to have them confirm why the trial license was deactivated:

    Submit A Ticket

    Thank you.
     
  5. appui

    appui Member

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    fill in the fields:
    IP address of server : IP (wget -q -O - http://www.cpanel.net/showip.cgi)
    Support Access Number : SAN (/usr/local/cpanel/cpanel -S)


    but following message, why?


    You must fill in the following required fields:

    The matching support access number for this ip address.
    (This is found in the Support Center in Web Host Manager. For more help click here). If you are unable to determine the support access number, please click: . Please note that if you submit a Customer Service Request, it must first be reviewed by our customer service department and may incur considerable delay. We urge you to follow the steps to locate the support access information so your request can be authenticated.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    You can proceed to click the link to submit the ticket to our Customer Service department. That is actually the department you should be contacting, so there will be no additional delay.

    Thank you.
     
  7. appui

    appui Member

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    please click: [Go] link, (https://tickets.cpanel.net/submit/?reqtype=cs&s=1)

    ERROR

    -----
    error type: file
    error info: parse error - cs/step1.tpl line 42-47: unexpected token (%)
    [% maketext('Continue') %

    [% IF user.authenticated %]
    file error - parse error - cs/step1.tpl line 42-47: unexpected token (%)
    [% maketext('Continue') %

    [% IF user.authenticated %]
    -----
     
  8. cPanelJared

    cPanelJared Technical Analyst
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    Please send an e-mail to cs@cpanel.net . Sending an e-mail to cs@cpanel.net will submit a ticket directly to our customer service department.
     
  9. appui

    appui Member

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