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Trouble installing

Discussion in 'General Discussion' started by Geoff Lampe, Jun 9, 2015.

  1. Geoff Lampe

    Geoff Lampe Registered

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    I'm trying to install the trial and I keep getting errors. I have a fresh CentOS 6.6 Minimal install. Here's the log I am seeing.

    Code:
    [20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/hideicons.html.bz2
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/ssl/generate_csr.tt.bz2
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/filemanager/menuicons/leech-protect.gif.bz2
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/js2/mail/filters/editfilter-th.js.gz
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 2/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 3/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 4/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 5/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   The Administrator will be notified to review this output when this script completes
[20150609.151053] E Detected events which require user notification during updatenow. Will send iContact the log
info [updatenow] No such locale as 'en'
info [updatenow] upcp Notification => root@cpanel.tsts.com via EMAIL [level => 1]
Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
info [updatenow] No such locale as 'en'
Cpanel::iContact: icontact broken pipe
warn [updatenow] Error while writing email:
Cpanel::iContact: icontact broken pipe
close() failed: Broken pipe at /usr/local/cpanel/scripts-cpanelsync/updatenow.static-cpanelsync line 6660.
[20150609.151054]   Removing staged files and directories for x3
2015-06-09 15:10:55  707 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2015-06-09 15:10:55  713 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.
    Any help would be great!
    Thanks!
     
    #1 Geoff Lampe, Jun 9, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Is it possible your data center is filtering traffic and restricting downloads? Please post the output from:

    Code:
    cd /root
wget http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
md5sum archive-es_419.js.gz
    Thank you.
     
    #2 cPanelMichael, Jun 10, 2015
  3. Geoff Lampe

    Geoff Lampe Registered

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    The wget command doesn't seem to work.
    Code:
    [root@cpanel ~]# wget http://httpupdate0.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
--2015-06-10 08:47:53--  http://httpupdate0.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
Resolving httpupdate0.cpanel.net... 10.1.150.100
Connecting to httpupdate0.cpanel.net|10.1.150.100|:80... failed: Network is unreachable.
    If I change the httpupdate0 to httpupdate the file downloads.

    Code:
    [root@cpanel ~]# wget http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
--2015-06-10 08:51:09--  http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
Resolving httpupdate.cpanel.net... 208.74.125.43, 208.78.42.4, 208.82.118.100, ...
Connecting to httpupdate.cpanel.net|208.74.125.43|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10278 (10K) [application/x-gzip]
Saving to: “archive-es_419.js.gz”

100%[==================================================>] 10,278      17.6K/s   in 0.6s   

2015-06-10 08:51:10 (17.6 KB/s) - “archive-es_419.js.gz” saved [10278/10278]

[root@cpanel ~]# md5sum archive-es_419.js.gz
01d2fa70ba7bf7bf2d5bd34f0dbe34e7  archive-es_419.js.gz
     
    #3 Geoff Lampe, Jun 10, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I've updated the URL in the previous post. It looks like the downloads are completing normally now. Does the installation still fail to proceed?

    Thank you.
     
    #4 cPanelMichael, Jun 10, 2015
  5. Geoff Lampe

    Geoff Lampe Registered

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    I tried again. Looks like the same error, but on a different file. Additional info: This is a VM running on a Windows 2012 R2 system.

    Code:
    [20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/util/locale-vi.js.bz2
[20150610.091245] E Could not uncompress /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2:
[20150610.091245] E
[20150610.091245] bzip2: Data integrity error when decompressing.
[20150610.091245]     Input file = /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2, output file = /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync
[20150610.091245] It is possible that the compressed file(s) have become corrupted.
[20150610.091245] You can use the -tvv option to test integrity of such files.
[20150610.091245] You can use the `bzip2recover' program to attempt to recover
[20150610.091245] data from undamaged sections of corrupted files.
[20150610.091245] bzip2: Deleting output file /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync, if it exists.
[20150610.091245] E Failed to uncompress /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2
[20150610.091245]   Retrying download (attempt 2/5)
[20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/accounts/createacct-hu.js.gz
[20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/managehooks-it.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/restorefullbackup-hu.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/ckeditor_plugins/cpanelforms/lang/en-au.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/themes/x/icons/webmail.gif.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/hulkd/views/hulkdEnableController-id.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/frontend/paper_lantern/module_installers/module-cs.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/Api2.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Whostmgr/ModSecurity/Chunk.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/transfer_session_support-es.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/edituser-de.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/ipv6/enable-i_cpanel_snowmen.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/vendors.min-fi.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/io/base-da.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/directives/alert.phtml.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/set_zone_ttls-ar.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/directives/pageSizeDirective-zh.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/fetch_mail_queue-ru.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/CPAN/Locales/DB/Territory/dua.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/locale/queue/missing/it.yaml.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/services/reportService.min-he.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/dist/util/httpStatus-tr.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/ssltable_optimized-nb.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/x3_plugin_generator-zh_tw.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/hulkd/views/hulkdBlacklistController-es.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/dist/filters/splitFilter.js.src.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/transfers/TransferSessionUI-hu.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/managehooks-cs.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/cPanel/CustomizationController.min-zh.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/views/configController-it.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/Security/Policy/PasswordStrength/Config.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/locale/sv.yaml.bz2
[20150610.091246] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091246] E
[20150610.091246] bzip2: Data integrity error when decompressing.
[20150610.091246]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091246] It is possible that the compressed file(s) have become corrupted.
[20150610.091246] You can use the -tvv option to test integrity of such files.
[20150610.091246] You can use the `bzip2recover' program to attempt to recover
[20150610.091246] data from undamaged sections of corrupted files.
[20150610.091246] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091246] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091246]   Retrying download (attempt 2/5)
[20150610.091246] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091246] E
[20150610.091246] bzip2: Data integrity error when decompressing.
[20150610.091246]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091246] It is possible that the compressed file(s) have become corrupted.
[20150610.091246] You can use the -tvv option to test integrity of such files.
[20150610.091246] You can use the `bzip2recover' program to attempt to recover
[20150610.091246] data from undamaged sections of corrupted files.
[20150610.091246] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091246] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091246]   Retrying download (attempt 3/5)
[20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091247] E
[20150610.091247] bzip2: Data integrity error when decompressing.
[20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091247] It is possible that the compressed file(s) have become corrupted.
[20150610.091247] You can use the -tvv option to test integrity of such files.
[20150610.091247] You can use the `bzip2recover' program to attempt to recover
[20150610.091247] data from undamaged sections of corrupted files.
[20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091247]   Retrying download (attempt 4/5)
[20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091247] E
[20150610.091247] bzip2: Data integrity error when decompressing.
[20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091247] It is possible that the compressed file(s) have become corrupted.
[20150610.091247] You can use the -tvv option to test integrity of such files.
[20150610.091247] You can use the `bzip2recover' program to attempt to recover
[20150610.091247] data from undamaged sections of corrupted files.
[20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091247]   Retrying download (attempt 5/5)
[20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091247] E
[20150610.091247] bzip2: Data integrity error when decompressing.
[20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091247] It is possible that the compressed file(s) have become corrupted.
[20150610.091247] You can use the -tvv option to test integrity of such files.
[20150610.091247] You can use the `bzip2recover' program to attempt to recover
[20150610.091247] data from undamaged sections of corrupted files.
[20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091247]   The Administrator will be notified to review this output when this script completes
[20150610.091247] E Detected events which require user notification during updatenow. Will send iContact the log
info [updatenow] No such locale as 'en'
info [updatenow] upcp Notification => root@cpanel.tsts.com via EMAIL [level => 1]
Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
info [updatenow] No such locale as 'en'
Cpanel::iContact: icontact broken pipe
warn [updatenow] Error while writing email:
Cpanel::iContact: icontact broken pipe
close() failed: Broken pipe at /usr/local/cpanel/scripts-cpanelsync/updatenow.static-cpanelsync line 6660.
[20150610.091532]   Removing staged files and directories for binaries/linux-c6-x86_64, cpanel
[20150610.091532]   Removing staged files and directories for x3
[20150610.091532]   Removing staged files and directories for x3mail
2015-06-10 09:15:32  707 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2015-06-10 09:15:32  713 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.
     
    #5 Geoff Lampe, Jun 10, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #6 cPanelMichael, Jun 10, 2015
  7. Geoff Lampe

    Geoff Lampe Registered

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    How do I get a support access id?
     
    #7 Geoff Lampe, Jun 10, 2015
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
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    You can send an email to cs [@] cpanel.net and ask that your support request is directed to our technical support team.

    Thank you.
     
    #8 cPanelMichael, Jun 10, 2015
  9. asishbabu279

    asishbabu279 Registered

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    Hello,

    I have same issue with the installation and resolve file are fine. Could you please help me to sort out this issue.
     
    #9 asishbabu279, Nov 23, 2015
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Are you using any specific mirrors in the /etc/cpsources.conf file?

    Thank you.
     
    #10 cPanelMichael, Nov 23, 2015
  11. asishbabu279

    asishbabu279 Registered

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    Hello,

    We have resinstalled the OS and WHM is working perfect. Seems that the issue was with the previos OS installation. :) thank you for the update dude.
     
    #11 asishbabu279, Nov 24, 2015
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    #12 cPanelMichael, Nov 25, 2015
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