Geoff Lampe

Registered
Jun 9, 2015
4
0
1
Iowa
cPanel Access Level
Root Administrator
I'm trying to install the trial and I keep getting errors. I have a fresh CentOS 6.6 Minimal install. Here's the log I am seeing.

Code:
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/hideicons.html.bz2
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/ssl/generate_csr.tt.bz2
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/filemanager/menuicons/leech-protect.gif.bz2
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/js2/mail/filters/editfilter-th.js.gz
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 2/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 3/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 4/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 5/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   The Administrator will be notified to review this output when this script completes
[20150609.151053] E Detected events which require user notification during updatenow. Will send iContact the log
info [updatenow] No such locale as 'en'
info [updatenow] upcp Notification => [email protected] via EMAIL [level => 1]
Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
info [updatenow] No such locale as 'en'
Cpanel::iContact: icontact broken pipe
warn [updatenow] Error while writing email:
Cpanel::iContact: icontact broken pipe
close() failed: Broken pipe at /usr/local/cpanel/scripts-cpanelsync/updatenow.static-cpanelsync line 6660.
[20150609.151054]   Removing staged files and directories for x3
2015-06-09 15:10:55  707 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2015-06-09 15:10:55  713 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.
Any help would be great!
Thanks!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

Is it possible your data center is filtering traffic and restricting downloads? Please post the output from:

Code:
cd /root
wget http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
md5sum archive-es_419.js.gz
Thank you.
 

Geoff Lampe

Registered
Jun 9, 2015
4
0
1
Iowa
cPanel Access Level
Root Administrator
The wget command doesn't seem to work.
Code:
[[email protected] ~]# wget http://httpupdate0.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
--2015-06-10 08:47:53--  http://httpupdate0.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
Resolving httpupdate0.cpanel.net... 10.1.150.100
Connecting to httpupdate0.cpanel.net|10.1.150.100|:80... failed: Network is unreachable.
If I change the httpupdate0 to httpupdate the file downloads.

Code:
[[email protected] ~]# wget http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
--2015-06-10 08:51:09--  http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
Resolving httpupdate.cpanel.net... 208.74.125.43, 208.78.42.4, 208.82.118.100, ...
Connecting to httpupdate.cpanel.net|208.74.125.43|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10278 (10K) [application/x-gzip]
Saving to: “archive-es_419.js.gz”

100%[==================================================>] 10,278      17.6K/s   in 0.6s   

2015-06-10 08:51:10 (17.6 KB/s) - “archive-es_419.js.gz” saved [10278/10278]

[[email protected] ~]# md5sum archive-es_419.js.gz
01d2fa70ba7bf7bf2d5bd34f0dbe34e7  archive-es_419.js.gz
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

I've updated the URL in the previous post. It looks like the downloads are completing normally now. Does the installation still fail to proceed?

Thank you.
 

Geoff Lampe

Registered
Jun 9, 2015
4
0
1
Iowa
cPanel Access Level
Root Administrator
I tried again. Looks like the same error, but on a different file. Additional info: This is a VM running on a Windows 2012 R2 system.

Code:
[20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/util/locale-vi.js.bz2
[20150610.091245] E Could not uncompress /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2:
[20150610.091245] E
[20150610.091245] bzip2: Data integrity error when decompressing.
[20150610.091245]     Input file = /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2, output file = /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync
[20150610.091245] It is possible that the compressed file(s) have become corrupted.
[20150610.091245] You can use the -tvv option to test integrity of such files.
[20150610.091245] You can use the `bzip2recover' program to attempt to recover
[20150610.091245] data from undamaged sections of corrupted files.
[20150610.091245] bzip2: Deleting output file /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync, if it exists.
[20150610.091245] E Failed to uncompress /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2
[20150610.091245]   Retrying download (attempt 2/5)
[20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/accounts/createacct-hu.js.gz
[20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/managehooks-it.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/restorefullbackup-hu.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/ckeditor_plugins/cpanelforms/lang/en-au.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/themes/x/icons/webmail.gif.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/hulkd/views/hulkdEnableController-id.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/frontend/paper_lantern/module_installers/module-cs.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/Api2.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Whostmgr/ModSecurity/Chunk.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/transfer_session_support-es.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/edituser-de.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/ipv6/enable-i_cpanel_snowmen.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/vendors.min-fi.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/io/base-da.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/directives/alert.phtml.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/set_zone_ttls-ar.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/directives/pageSizeDirective-zh.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/fetch_mail_queue-ru.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/CPAN/Locales/DB/Territory/dua.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/locale/queue/missing/it.yaml.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/services/reportService.min-he.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/dist/util/httpStatus-tr.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/ssltable_optimized-nb.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/x3_plugin_generator-zh_tw.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/hulkd/views/hulkdBlacklistController-es.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/dist/filters/splitFilter.js.src.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/transfers/TransferSessionUI-hu.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/managehooks-cs.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/cPanel/CustomizationController.min-zh.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/views/configController-it.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/Security/Policy/PasswordStrength/Config.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/locale/sv.yaml.bz2
[20150610.091246] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091246] E
[20150610.091246] bzip2: Data integrity error when decompressing.
[20150610.091246]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091246] It is possible that the compressed file(s) have become corrupted.
[20150610.091246] You can use the -tvv option to test integrity of such files.
[20150610.091246] You can use the `bzip2recover' program to attempt to recover
[20150610.091246] data from undamaged sections of corrupted files.
[20150610.091246] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091246] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091246]   Retrying download (attempt 2/5)
[20150610.091246] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091246] E
[20150610.091246] bzip2: Data integrity error when decompressing.
[20150610.091246]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091246] It is possible that the compressed file(s) have become corrupted.
[20150610.091246] You can use the -tvv option to test integrity of such files.
[20150610.091246] You can use the `bzip2recover' program to attempt to recover
[20150610.091246] data from undamaged sections of corrupted files.
[20150610.091246] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091246] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091246]   Retrying download (attempt 3/5)
[20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091247] E
[20150610.091247] bzip2: Data integrity error when decompressing.
[20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091247] It is possible that the compressed file(s) have become corrupted.
[20150610.091247] You can use the -tvv option to test integrity of such files.
[20150610.091247] You can use the `bzip2recover' program to attempt to recover
[20150610.091247] data from undamaged sections of corrupted files.
[20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091247]   Retrying download (attempt 4/5)
[20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091247] E
[20150610.091247] bzip2: Data integrity error when decompressing.
[20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091247] It is possible that the compressed file(s) have become corrupted.
[20150610.091247] You can use the -tvv option to test integrity of such files.
[20150610.091247] You can use the `bzip2recover' program to attempt to recover
[20150610.091247] data from undamaged sections of corrupted files.
[20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091247]   Retrying download (attempt 5/5)
[20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091247] E
[20150610.091247] bzip2: Data integrity error when decompressing.
[20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091247] It is possible that the compressed file(s) have become corrupted.
[20150610.091247] You can use the -tvv option to test integrity of such files.
[20150610.091247] You can use the `bzip2recover' program to attempt to recover
[20150610.091247] data from undamaged sections of corrupted files.
[20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091247]   The Administrator will be notified to review this output when this script completes
[20150610.091247] E Detected events which require user notification during updatenow. Will send iContact the log
info [updatenow] No such locale as 'en'
info [updatenow] upcp Notification => [email protected] via EMAIL [level => 1]
Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
info [updatenow] No such locale as 'en'
Cpanel::iContact: icontact broken pipe
warn [updatenow] Error while writing email:
Cpanel::iContact: icontact broken pipe
close() failed: Broken pipe at /usr/local/cpanel/scripts-cpanelsync/updatenow.static-cpanelsync line 6660.
[20150610.091532]   Removing staged files and directories for binaries/linux-c6-x86_64, cpanel
[20150610.091532]   Removing staged files and directories for x3
[20150610.091532]   Removing staged files and directories for x3mail
2015-06-10 09:15:32  707 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2015-06-10 09:15:32  713 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
You can send an email to cs [@] cpanel.net and ask that your support request is directed to our technical support team.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Are you using any specific mirrors in the /etc/cpsources.conf file?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.