Trouble installing

Geoff Lampe · Jun 9, 2015

I'm trying to install the trial and I keep getting errors. I have a fresh CentOS 6.6 Minimal install. Here's the log I am seeing.

Code:

[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/hideicons.html.bz2
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/ssl/generate_csr.tt.bz2
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/filemanager/menuicons/leech-protect.gif.bz2
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/js2/mail/filters/editfilter-th.js.gz
[20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 2/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 3/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 4/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   Retrying download (attempt 5/5)
[20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
[20150609.151053]   The Administrator will be notified to review this output when this script completes
[20150609.151053] E Detected events which require user notification during updatenow. Will send iContact the log
info [updatenow] No such locale as 'en'
info [updatenow] upcp Notification => [email protected] via EMAIL [level => 1]
Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
info [updatenow] No such locale as 'en'
Cpanel::iContact: icontact broken pipe
warn [updatenow] Error while writing email:
Cpanel::iContact: icontact broken pipe
close() failed: Broken pipe at /usr/local/cpanel/scripts-cpanelsync/updatenow.static-cpanelsync line 6660.
[20150609.151054]   Removing staged files and directories for x3
2015-06-09 15:10:55  707 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2015-06-09 15:10:55  713 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.

Any help would be great!
Thanks!

cPanelMichael · Jun 10, 2015

Hello,

Is it possible your data center is filtering traffic and restricting downloads? Please post the output from:

Code:

cd /root
wget http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
md5sum archive-es_419.js.gz

Thank you.

Geoff Lampe · Jun 10, 2015

The wget command doesn't seem to work.

Code:

[[email protected] ~]# wget http://httpupdate0.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
--2015-06-10 08:47:53--  http://httpupdate0.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
Resolving httpupdate0.cpanel.net... 10.1.150.100
Connecting to httpupdate0.cpanel.net|10.1.150.100|:80... failed: Network is unreachable.

If I change the httpupdate0 to httpupdate the file downloads.

Code:

[[email protected] ~]# wget http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
--2015-06-10 08:51:09--  http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
Resolving httpupdate.cpanel.net... 208.74.125.43, 208.78.42.4, 208.82.118.100, ...
Connecting to httpupdate.cpanel.net|208.74.125.43|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10278 (10K) [application/x-gzip]
Saving to: “archive-es_419.js.gz”

100%[==================================================>] 10,278      17.6K/s   in 0.6s   

2015-06-10 08:51:10 (17.6 KB/s) - “archive-es_419.js.gz” saved [10278/10278]

[[email protected] ~]# md5sum archive-es_419.js.gz
01d2fa70ba7bf7bf2d5bd34f0dbe34e7  archive-es_419.js.gz

cPanelMichael · Jun 10, 2015

Hello,

I've updated the URL in the previous post. It looks like the downloads are completing normally now. Does the installation still fail to proceed?

Thank you.

Geoff Lampe · Jun 10, 2015

I tried again. Looks like the same error, but on a different file. Additional info: This is a VM running on a Windows 2012 R2 system.

Code:

[20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/util/locale-vi.js.bz2
[20150610.091245] E Could not uncompress /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2:
[20150610.091245] E
[20150610.091245] bzip2: Data integrity error when decompressing.
[20150610.091245]     Input file = /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2, output file = /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync
[20150610.091245] It is possible that the compressed file(s) have become corrupted.
[20150610.091245] You can use the -tvv option to test integrity of such files.
[20150610.091245] You can use the `bzip2recover' program to attempt to recover
[20150610.091245] data from undamaged sections of corrupted files.
[20150610.091245] bzip2: Deleting output file /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync, if it exists.
[20150610.091245] E Failed to uncompress /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2
[20150610.091245]   Retrying download (attempt 2/5)
[20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/accounts/createacct-hu.js.gz
[20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/managehooks-it.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/restorefullbackup-hu.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/ckeditor_plugins/cpanelforms/lang/en-au.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/themes/x/icons/webmail.gif.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/hulkd/views/hulkdEnableController-id.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/frontend/paper_lantern/module_installers/module-cs.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/Api2.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Whostmgr/ModSecurity/Chunk.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/transfer_session_support-es.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/edituser-de.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/ipv6/enable-i_cpanel_snowmen.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/vendors.min-fi.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/io/base-da.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/directives/alert.phtml.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/set_zone_ttls-ar.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/directives/pageSizeDirective-zh.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/fetch_mail_queue-ru.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/CPAN/Locales/DB/Territory/dua.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/locale/queue/missing/it.yaml.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/services/reportService.min-he.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/dist/util/httpStatus-tr.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/ssltable_optimized-nb.js.gz
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/x3_plugin_generator-zh_tw.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/hulkd/views/hulkdBlacklistController-es.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/dist/filters/splitFilter.js.src.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/transfers/TransferSessionUI-hu.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/managehooks-cs.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/cPanel/CustomizationController.min-zh.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/views/configController-it.js.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/Security/Policy/PasswordStrength/Config.pm.bz2
[20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/locale/sv.yaml.bz2
[20150610.091246] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091246] E
[20150610.091246] bzip2: Data integrity error when decompressing.
[20150610.091246]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091246] It is possible that the compressed file(s) have become corrupted.
[20150610.091246] You can use the -tvv option to test integrity of such files.
[20150610.091246] You can use the `bzip2recover' program to attempt to recover
[20150610.091246] data from undamaged sections of corrupted files.
[20150610.091246] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091246] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091246]   Retrying download (attempt 2/5)
[20150610.091246] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091246] E
[20150610.091246] bzip2: Data integrity error when decompressing.
[20150610.091246]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091246] It is possible that the compressed file(s) have become corrupted.
[20150610.091246] You can use the -tvv option to test integrity of such files.
[20150610.091246] You can use the `bzip2recover' program to attempt to recover
[20150610.091246] data from undamaged sections of corrupted files.
[20150610.091246] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091246] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091246]   Retrying download (attempt 3/5)
[20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091247] E
[20150610.091247] bzip2: Data integrity error when decompressing.
[20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091247] It is possible that the compressed file(s) have become corrupted.
[20150610.091247] You can use the -tvv option to test integrity of such files.
[20150610.091247] You can use the `bzip2recover' program to attempt to recover
[20150610.091247] data from undamaged sections of corrupted files.
[20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091247]   Retrying download (attempt 4/5)
[20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091247] E
[20150610.091247] bzip2: Data integrity error when decompressing.
[20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091247] It is possible that the compressed file(s) have become corrupted.
[20150610.091247] You can use the -tvv option to test integrity of such files.
[20150610.091247] You can use the `bzip2recover' program to attempt to recover
[20150610.091247] data from undamaged sections of corrupted files.
[20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091247]   Retrying download (attempt 5/5)
[20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
[20150610.091247] E
[20150610.091247] bzip2: Data integrity error when decompressing.
[20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
[20150610.091247] It is possible that the compressed file(s) have become corrupted.
[20150610.091247] You can use the -tvv option to test integrity of such files.
[20150610.091247] You can use the `bzip2recover' program to attempt to recover
[20150610.091247] data from undamaged sections of corrupted files.
[20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
[20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
[20150610.091247]   The Administrator will be notified to review this output when this script completes
[20150610.091247] E Detected events which require user notification during updatenow. Will send iContact the log
info [updatenow] No such locale as 'en'
info [updatenow] upcp Notification => [email protected] via EMAIL [level => 1]
Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
info [updatenow] No such locale as 'en'
Cpanel::iContact: icontact broken pipe
warn [updatenow] Error while writing email:
Cpanel::iContact: icontact broken pipe
close() failed: Broken pipe at /usr/local/cpanel/scripts-cpanelsync/updatenow.static-cpanelsync line 6660.
[20150610.091532]   Removing staged files and directories for binaries/linux-c6-x86_64, cpanel
[20150610.091532]   Removing staged files and directories for x3
[20150610.091532]   Removing staged files and directories for x3mail
2015-06-10 09:15:32  707 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2015-06-10 09:15:32  713 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.

cPanelMichael · Jun 10, 2015

Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

Geoff Lampe · Jun 10, 2015

How do I get a support access id?

cPanelMichael · Jun 10, 2015

You can send an email to cs [@] cpanel.net and ask that your support request is directed to our technical support team.

Thank you.

asishbabu279 · Nov 23, 2015

Hello,

I have same issue with the installation and resolve file are fine. Could you please help me to sort out this issue.

cPanelMichael · Nov 23, 2015

Are you using any specific mirrors in the /etc/cpsources.conf file?

Thank you.

asishbabu279 · Nov 24, 2015

Hello,

We have resinstalled the OS and WHM is working perfect. Seems that the issue was with the previos OS installation.

thank you for the update dude.

cPanelMichael · Nov 25, 2015

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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Trouble installing

Geoff Lampe

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cPanelMichael

Administrator

Geoff Lampe

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cPanelMichael

Administrator

Geoff Lampe

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cPanelMichael

Administrator

Geoff Lampe

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cPanelMichael

Administrator

asishbabu279

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cPanelMichael

Administrator

asishbabu279

Registered

cPanelMichael

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