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Trouble installing

Discussion in 'General Discussion' started by Geoff Lampe, Jun 9, 2015.

  1. Geoff Lampe

    Geoff Lampe Registered

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    I'm trying to install the trial and I keep getting errors. I have a fresh CentOS 6.6 Minimal install. Here's the log I am seeing.

    Code:
    [20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/hideicons.html.bz2
    [20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/ssl/generate_csr.tt.bz2
    [20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/filemanager/menuicons/leech-protect.gif.bz2
    [20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/js2/mail/filters/editfilter-th.js.gz
    [20150609.151053]   Retrieving and staging /cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
    [20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
    [20150609.151053]   Retrying download (attempt 2/5)
    [20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
    [20150609.151053]   Retrying download (attempt 3/5)
    [20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
    [20150609.151053]   Retrying download (attempt 4/5)
    [20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
    [20150609.151053]   Retrying download (attempt 5/5)
    [20150609.151053] E md5sum mismatch (actual: 18ab568e552e57728cbdb143241fe329) (expected: 01d2fa70ba7bf7bf2d5bd34f0dbe34e7) (size: 10278)
    [20150609.151053]   The Administrator will be notified to review this output when this script completes
    [20150609.151053] E Detected events which require user notification during updatenow. Will send iContact the log
    info [updatenow] No such locale as 'en'
    info [updatenow] upcp Notification => root@cpanel.tsts.com via EMAIL [level => 1]
    Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
    info [updatenow] No such locale as 'en'
    Cpanel::iContact: icontact broken pipe
    warn [updatenow] Error while writing email:
    Cpanel::iContact: icontact broken pipe
    close() failed: Broken pipe at /usr/local/cpanel/scripts-cpanelsync/updatenow.static-cpanelsync line 6660.
    [20150609.151054]   Removing staged files and directories for x3
    2015-06-09 15:10:55  707 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
    2015-06-09 15:10:55  713 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
    Removing /root/installer.lock.
    Any help would be great!
    Thanks!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Is it possible your data center is filtering traffic and restricting downloads? Please post the output from:

    Code:
    cd /root
    wget http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
    md5sum archive-es_419.js.gz
    
    Thank you.
     
  3. Geoff Lampe

    Geoff Lampe Registered

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    The wget command doesn't seem to work.
    Code:
    [root@cpanel ~]# wget http://httpupdate0.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
    --2015-06-10 08:47:53--  http://httpupdate0.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
    Resolving httpupdate0.cpanel.net... 10.1.150.100
    Connecting to httpupdate0.cpanel.net|10.1.150.100|:80... failed: Network is unreachable.
    If I change the httpupdate0 to httpupdate the file downloads.

    Code:
    [root@cpanel ~]# wget http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
    --2015-06-10 08:51:09--  http://httpupdate.cpanel.net/cpanelsync/11.48.4.4/x3/js2/mail/archive-es_419.js.gz
    Resolving httpupdate.cpanel.net... 208.74.125.43, 208.78.42.4, 208.82.118.100, ...
    Connecting to httpupdate.cpanel.net|208.74.125.43|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 10278 (10K) [application/x-gzip]
    Saving to: “archive-es_419.js.gz”
    
    100%[==================================================>] 10,278      17.6K/s   in 0.6s   
    
    2015-06-10 08:51:10 (17.6 KB/s) - “archive-es_419.js.gz” saved [10278/10278]
    
    [root@cpanel ~]# md5sum archive-es_419.js.gz
    01d2fa70ba7bf7bf2d5bd34f0dbe34e7  archive-es_419.js.gz
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I've updated the URL in the previous post. It looks like the downloads are completing normally now. Does the installation still fail to proceed?

    Thank you.
     
  5. Geoff Lampe

    Geoff Lampe Registered

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    I tried again. Looks like the same error, but on a different file. Additional info: This is a VM running on a Windows 2012 R2 system.

    Code:
    [20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/util/locale-vi.js.bz2
    [20150610.091245] E Could not uncompress /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2:
    [20150610.091245] E
    [20150610.091245] bzip2: Data integrity error when decompressing.
    [20150610.091245]     Input file = /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2, output file = /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync
    [20150610.091245] It is possible that the compressed file(s) have become corrupted.
    [20150610.091245] You can use the -tvv option to test integrity of such files.
    [20150610.091245] You can use the `bzip2recover' program to attempt to recover
    [20150610.091245] data from undamaged sections of corrupted files.
    [20150610.091245] bzip2: Deleting output file /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync, if it exists.
    [20150610.091245] E Failed to uncompress /usr/local/cpanel/share-cpanelsync/libraries/cjt2/src/util/locale-vi.js-cpanelsync.bz2
    [20150610.091245]   Retrying download (attempt 2/5)
    [20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/accounts/createacct-hu.js.gz
    [20150610.091245]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/managehooks-it.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/restorefullbackup-hu.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/ckeditor_plugins/cpanelforms/lang/en-au.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/themes/x/icons/webmail.gif.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/hulkd/views/hulkdEnableController-id.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/frontend/paper_lantern/module_installers/module-cs.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/Api2.pm.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Whostmgr/ModSecurity/Chunk.pm.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/transfer_session_support-es.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/edituser-de.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/ipv6/enable-i_cpanel_snowmen.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/vendors.min-fi.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/io/base-da.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/directives/alert.phtml.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/set_zone_ttls-ar.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/src/directives/pageSizeDirective-zh.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/fetch_mail_queue-ru.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/CPAN/Locales/DB/Territory/dua.pm.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/locale/queue/missing/it.yaml.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/services/reportService.min-he.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/dist/util/httpStatus-tr.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/ssltable_optimized-nb.js.gz
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2/x3_plugin_generator-zh_tw.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/hulkd/views/hulkdBlacklistController-es.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/share/libraries/cjt2/dist/filters/splitFilter.js.src.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/base/sharedjs/transfers/TransferSessionUI-hu.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/js2-min/managehooks-cs.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/cPanel/CustomizationController.min-zh.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/whostmgr/docroot/templates/mod_security/views/configController-it.js.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/Cpanel/Security/Policy/PasswordStrength/Config.pm.bz2
    [20150610.091246]   Retrieving and staging /cpanelsync/11.48.4.4/cpanel/locale/sv.yaml.bz2
    [20150610.091246] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
    [20150610.091246] E
    [20150610.091246] bzip2: Data integrity error when decompressing.
    [20150610.091246]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
    [20150610.091246] It is possible that the compressed file(s) have become corrupted.
    [20150610.091246] You can use the -tvv option to test integrity of such files.
    [20150610.091246] You can use the `bzip2recover' program to attempt to recover
    [20150610.091246] data from undamaged sections of corrupted files.
    [20150610.091246] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
    [20150610.091246] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
    [20150610.091246]   Retrying download (attempt 2/5)
    [20150610.091246] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
    [20150610.091246] E
    [20150610.091246] bzip2: Data integrity error when decompressing.
    [20150610.091246]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
    [20150610.091246] It is possible that the compressed file(s) have become corrupted.
    [20150610.091246] You can use the -tvv option to test integrity of such files.
    [20150610.091246] You can use the `bzip2recover' program to attempt to recover
    [20150610.091246] data from undamaged sections of corrupted files.
    [20150610.091246] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
    [20150610.091246] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
    [20150610.091246]   Retrying download (attempt 3/5)
    [20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
    [20150610.091247] E
    [20150610.091247] bzip2: Data integrity error when decompressing.
    [20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
    [20150610.091247] It is possible that the compressed file(s) have become corrupted.
    [20150610.091247] You can use the -tvv option to test integrity of such files.
    [20150610.091247] You can use the `bzip2recover' program to attempt to recover
    [20150610.091247] data from undamaged sections of corrupted files.
    [20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
    [20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
    [20150610.091247]   Retrying download (attempt 4/5)
    [20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
    [20150610.091247] E
    [20150610.091247] bzip2: Data integrity error when decompressing.
    [20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
    [20150610.091247] It is possible that the compressed file(s) have become corrupted.
    [20150610.091247] You can use the -tvv option to test integrity of such files.
    [20150610.091247] You can use the `bzip2recover' program to attempt to recover
    [20150610.091247] data from undamaged sections of corrupted files.
    [20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
    [20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
    [20150610.091247]   Retrying download (attempt 5/5)
    [20150610.091247] E Could not uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2:
    [20150610.091247] E
    [20150610.091247] bzip2: Data integrity error when decompressing.
    [20150610.091247]     Input file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2, output file = /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync
    [20150610.091247] It is possible that the compressed file(s) have become corrupted.
    [20150610.091247] You can use the -tvv option to test integrity of such files.
    [20150610.091247] You can use the `bzip2recover' program to attempt to recover
    [20150610.091247] data from undamaged sections of corrupted files.
    [20150610.091247] bzip2: Deleting output file /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync, if it exists.
    [20150610.091247] E Failed to uncompress /usr/local/cpanel/locale-cpanelsync/sv.yaml-cpanelsync.bz2
    [20150610.091247]   The Administrator will be notified to review this output when this script completes
    [20150610.091247] E Detected events which require user notification during updatenow. Will send iContact the log
    info [updatenow] No such locale as 'en'
    info [updatenow] upcp Notification => root@cpanel.tsts.com via EMAIL [level => 1]
    Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
    info [updatenow] No such locale as 'en'
    Cpanel::iContact: icontact broken pipe
    warn [updatenow] Error while writing email:
    Cpanel::iContact: icontact broken pipe
    close() failed: Broken pipe at /usr/local/cpanel/scripts-cpanelsync/updatenow.static-cpanelsync line 6660.
    [20150610.091532]   Removing staged files and directories for binaries/linux-c6-x86_64, cpanel
    [20150610.091532]   Removing staged files and directories for x3
    [20150610.091532]   Removing staged files and directories for x3mail
    2015-06-10 09:15:32  707 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
    2015-06-10 09:15:32  713 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
    Removing /root/installer.lock.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  7. Geoff Lampe

    Geoff Lampe Registered

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    How do I get a support access id?
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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  9. asishbabu279

    asishbabu279 Registered

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    Hello,

    I have same issue with the installation and resolve file are fine. Could you please help me to sort out this issue.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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  11. asishbabu279

    asishbabu279 Registered

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    Hello,

    We have resinstalled the OS and WHM is working perfect. Seems that the issue was with the previos OS installation. :) thank you for the update dude.
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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