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Trouble loading website

Discussion in 'General Discussion' started by Sarah-Jane, Aug 21, 2014.

  1. Sarah-Jane

    Sarah-Jane Registered

    Aug 21, 2014
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    Redruth, United Kingdom
    cPanel Access Level:
    Website Owner
    I am a new user to cPanel and have built a website for a friend who uses cPanel as a host. Sadly my knowledge and understanding of the system or advanced IT is slim, I can build the website but if anything goes wrong I am struggling!

    I am using Serif Webplus X5 to build site and successfully uploaded the new site on Monday using the ftp address as on my panel and pointing to the public folder. This was successful and I updated a few pages later that day. Today I have made a few amendments using the saved account details and I keep getting an error message "An error occurred whilst trying to get the working directory from the ftp server"

    Any idea what I need to do to correct this?
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    May 20, 2003
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    cPanel Access Level:
    Root Administrator
    Searching google for that exact error in quotes, yields many results. This doesn't seem to be a cPanel issue.

    Here is one of those results:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

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