Trouble sending internal email

durangod

Well-Known Member
May 12, 2012
504
46
78
cPanel Access Level
Website Owner
Hi, i sent an email from our blog to our support email and it failed.

Code:
Reporting-MTA: dns; vulcan.example.com

Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0
and here is the header of the mail

Code:
Return-path: <[email protected]>
Received: from pxa93 by vulcan.example.com with local (Exim 4.91)
   (envelope-from <[email protected]>)
   id 1fyjl7-0005lI-B8
   for [email protected]; Sat, 08 Sep 2018 15:23:09 -0500
To: [email protected]
Subject: [example.community Blog] New Email Address
X-PHP-Script: example.com/blog/wp-admin/profile.php for xxx.xxx.xxx.xxx
X-PHP-Originating-Script: 1002:class-phpmailer.php
Date: Sat, 8 Sep 2018 20:23:09 +0000
From: WordPress <[email protected]>
Message-ID: <[email protected]>
X-Mailer: PHPMailer 5.2.22 (PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
and the email body

Code:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    The mail server could not deliver mail to [email protected]  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

what dns entry should it have if thats the issue? My mail , smtp, and webmail in the domain are all pointed at the main server ip not the domain shared ip... is that wrong?

Maybe they should all be CNAMES instead of A records
 
Last edited by a moderator:

durangod

Well-Known Member
May 12, 2012
504
46
78
cPanel Access Level
Website Owner
i opened a ticket # 10268029 after i discovered the mail was not working.
 

durangod

Well-Known Member
May 12, 2012
504
46
78
cPanel Access Level
Website Owner
yes it is resolved, thanks :)