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Trouble updating AutoSSL settings

Discussion in 'General Discussion' started by mindnetcombr, Mar 5, 2018.

  1. mindnetcombr

    mindnetcombr Well-Known Member

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    Hello,

    cPanel 11.70 RELEASE delayed to april...

    Please I need a fix for this issue, everyday all my cpanel servers send a lot of emails about AutoSSL.

    I try the fix posted (SSL Notifications in cPanel 68) but this not work.

    Thank
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @mindnetcombr,

    I've moved this post to it's own thread so we can troubleshoot your specific issue separately.

    Could you elaborate further on how the user-submitted workaround failed? I just tested this on a server running cPanel version 68 and the AutoSSL notifications were disabled for each user in "cPanel >> Contact Information" after running the script.

    Thank you.
     
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  3. mindnetcombr

    mindnetcombr Well-Known Member

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    This issue SSL Notifications in cPanel 68 affect all cpanel servers.

    This problem is affecting many users and companies that use cpanel. In our case, our users are completely annoyed and suspicious of some problem with SSL, which does not even exist.

    The cpanel keeps sending notifications of SSL update failures, but when we verify the certificate is up to date.

    We received dozens of support calls because of this problem.

    So the cpanel says 11.70 only goes out in a month, and that for another month this problem will exist.

    And on the other hand, you advise me to open a ticket that the support will solve this problem.

    Now, if the support already knows how to solve this because they do not publish the solution here? It would benefit many users and companies.

    Is CPANEL aware of the problem? Are you aware of how many companies and customers are affected? And what's worse, all because of a notification that was activated without anyone asking.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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