On just one of our cPanel servers, I seem to be having this odd problem. When a customer logs into their cPanel, then chooses Backup Wizard > Full Backup, and selects the "Secure Copy (SCP)" as the destination... the backup looks like it's working, but then the customer will get an email that ends with:
I have found a few discussions online regarding the "unable to create ctl_dir /home/username/.libnet-openssh-perl" error, but short of manually creating that directory, I don't see the real longterm fix to this.
As a data point, we can do full backups via scp from our other cPanel ervers to this same backup destination. Only this one cPanel server is giving this error.
A push in the right direction would be appreciated!
- Scott
In looking in /home/username, there is no .libnet-openssh-perl directory, but then none of our other servers have this directory in the user's directories either, so I don't think that's the problem.Unable to scp /home/username/backup-2.18.2015_12-26-25_username.tar.gz (please check the host foo.example.com and user foo and password).
Error:
The password that you provided is not correct, or the SSH key is not permitted access. (unable to create ctl_dir /home/username/.libnet-openssh-perl: )
I have found a few discussions online regarding the "unable to create ctl_dir /home/username/.libnet-openssh-perl" error, but short of manually creating that directory, I don't see the real longterm fix to this.
As a data point, we can do full backups via scp from our other cPanel ervers to this same backup destination. Only this one cPanel server is giving this error.
A push in the right direction would be appreciated!
- Scott