Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Trouble using Secure Copy (SCP) destination when generating a Full Backup

Discussion in 'General Discussion' started by sneader, Feb 18, 2015.

  1. sneader

    sneader Well-Known Member

    Joined:
    Aug 21, 2003
    Messages:
    1,155
    Likes Received:
    39
    Trophy Points:
    178
    Location:
    La Crosse, WI
    cPanel Access Level:
    Root Administrator
    On just one of our cPanel servers, I seem to be having this odd problem. When a customer logs into their cPanel, then chooses Backup Wizard > Full Backup, and selects the "Secure Copy (SCP)" as the destination... the backup looks like it's working, but then the customer will get an email that ends with:

    In looking in /home/username, there is no .libnet-openssh-perl directory, but then none of our other servers have this directory in the user's directories either, so I don't think that's the problem.

    I have found a few discussions online regarding the "unable to create ctl_dir /home/username/.libnet-openssh-perl" error, but short of manually creating that directory, I don't see the real longterm fix to this.

    As a data point, we can do full backups via scp from our other cPanel ervers to this same backup destination. Only this one cPanel server is giving this error.

    A push in the right direction would be appreciated!

    - Scott
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 sneader, Feb 18, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    First, check the quota of the account to make sure it's not reaching the quota limit during the backup process. Also, if you are using CSF/LFD, try temporarily disabling LFD during the backup process, as I've seen it prevent the SCP transfer in another reported case of this issue.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Feb 20, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Trouble using Secure
  1. gsusonline

    Trouble using install_ssl via api

    gsusonline, Jul 18, 2017, in forum: cPanel Developers
    Replies:
    6
    Views:
    532
    cPanelMichael
    Jul 24, 2017
  2. PatrickVeenstra

    Trouble replying to cPanel support ticket

    PatrickVeenstra, Sep 27, 2018, in forum: General Discussion
    Replies:
    12
    Views:
    145
    cPanelMichael
    Sep 30, 2018
  3. durangod

    Trouble sending internal email

    durangod, Sep 8, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    115
    durangod
    Sep 10, 2018
  4. globcom

    Trouble sending email with apple mail

    globcom, Sep 5, 2018, in forum: E-mail Discussion
    Replies:
    4
    Views:
    90
    cPanelLauren
    Sep 5, 2018
  5. DanielWalker

    Trouble Connecting to FTP

    DanielWalker, Jul 28, 2018, in forum: Discusión en Español
    Replies:
    3
    Views:
    225
    cPanelLauren
    Jul 30, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice