Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Trouble with auto responder

Discussion in 'E-mail Discussion' started by Computer_Wizard, Sep 24, 2012.

  1. Computer_Wizard

    Computer_Wizard Member

    Oct 26, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    I have a customer who is using our server. She recently purchased a new domain, and I set that up as her primary. She then parked her old one, and re-created her old email address.

    She then tried setting up an auto responder to let her contacts know her email has changed.

    Problem is, it's not working.

    I have manually tried setting it up myself several times.

    I have checked her .autoresponder directory, and she has two files, with what im seeing from searching google being the correct information in it, and correct permissions (owner and group are both her, and chmod is 0644)

    Checking the exim_mainlog I see:

    66515:2012-09-24 15:55:13 1TGB05-00047m-7Q => |/usr/local/cpanel/bin/autorespond <email>@<domain>.com /home/<user>/.autorespond (<email>@<domain>.com ) <<email>@<domain>.com > R=virtual_aliases_nostar T=virtual_address_pipe

    Now this puzzles me a small amount, as when I search google it appears like there should be a little bit more after the address pipe, but it is not expressly erroring.

    Is this the source of the problem? and if so how do I go about fixing it?
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Oct 2, 2010
    Likes Received:
    Trophy Points:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Could you submit a ticket about the issue? Normally, you'd exigrep the email address in /var/log/exim_mainlog to get the full exim routing transaction. Since we cannot test the issue here due to not knowing the actual email address, it's best to submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature.

    If you could post the ticket number here afterward for tracking purposes, that would be appreciated.

    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice