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Trouble with cPanel Default Web Site Page

Discussion in 'General Discussion' started by dj_jonathan, May 20, 2011.

  1. dj_jonathan

    dj_jonathan Registered

    May 20, 2011
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    Hey guys.

    I want to ask all of you several questions about my cpanel.
    First, let me tell you that I'm using the kool serve web hosting service, and domain name.
    My website's url is /

    The problem is, when I tried to access the main page of the website it's automatically redirected to this page, / In other case, I've made a new subdomain (/ ), and it works fine. Can I have several explanation about what was happened to my main page?

    At the cpanel page, I've found "IP Address Changed".
    Then I try to use another resource to fix it and it's done.
    I use /

    Thank you.

    Screenshot is available here : Untitled-1.jpg
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Oct 2, 2010
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    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator

    Please check that /usr/local/apache/conf/httpd.conf matches for the IP for that domain as the DNS zone for the domain. Right now, I show as the IP address that the domain returns on digs for the DNS.

    If Apache's configuration doesn't match the same IP, then fix the IP listed in /var/cpanel/userdata/username/ file (where username would be the cPanel username for the account), then back up Apache's configuration, rebuild Apache's configuration, and restart it.

    cp /usr/local/apache/conf/httpd.conf /usr/local/apache/conf/httpd.conf.bak110521
    /etc/init.d/httpd restart
    If you do show both as matching properly, then I would suggest opening up a ticket using WHM > Support Center > Contact cPanel or the link in my signature.

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