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Trouble with FTP

Discussion in 'General Discussion' started by sunnyd, Apr 26, 2010.

  1. sunnyd

    sunnyd Registered

    Apr 26, 2010
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    Recently I've been having trouble with the FTP function in cPanel.
    I'm using Filezilla FTP client to connect.
    I believe I have all my account info typed in correctly as it shows the welcome message. But as soon as it shows the welcome message, i get dieconnected.
    Anyone have any ideas on how to resolve this?

    Thanks in advance.

    Status: Resolving address of
    Status: Connecting to
    Status: Connection established, waiting for welcome message...
    Response: 220---------- Welcome to Pure-FTPd [TLS] ----------
    Response: 220-You are user number 1 of 50 allowed.
    Response: 220-Local time is now 21:06. Server port: 21.
    Response: 220-This is a private system - No anonymous login
    Response: 220-IPv6 connections are also welcome on this server.
    Response: 220 You will be disconnected after 15 minutes of inactivity.
    Command: USER
    Error: Could not connect to server
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst Staff Member

    Nov 5, 2008
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    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    I would try toggling the passive mode option in the FTP client software configuration.

    If a firewall is in-use, try temporarily disabling the firewall to see if access is restored to normal.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Spiral

    Spiral BANNED

    Jun 24, 2005
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    This does sound like failure to use "Passive Mode" issue here ....

    Aside from enabling it in your FTP program, you may also want to check the FTP server and make sure it's setup to allow passive mode as well.

    Edit your /etc/pure-ftpd.conf file ...

    Look for "PassivePortRange" and uncomment the line

    Restart your Pure-FTPd (FTP Server) service

    If running a firewall may need to open up the same port range

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