Trouble with sending and receiving email

PennineAcute

Registered
Mar 10, 2019
3
1
1
Rochdale
cPanel Access Level
Website Owner
I have setup my cpanel and my domain name and all seems to be working, besides an email problem

In my DNS I have

mail A (pointing to IP addresses)

However, when I enter mail.domainname.co.uk (withheld actual domain name for privacy) into Thunderbird, I cannot send or receive email. The errors I get are cannot connect to imap or cannot connect to smtp.

I added two extra entries into my DNS

imap A (pointing to IP address) and
smtp A ( pointing to IP address)

Now when I enter imap.domainname.co.uk and smtp.domainname.co.uk into ThunderBird, it works.

As the default email which is sent out gives mail.domainname.co.uk, my employees will not be able to get it to work.

Any suggestion to what is going wrong would be appreciated, or is it possible to change the default email?

Thanks
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,255
313
Houston
Hello @PennineAcute


You shouldn't need to add A records for imap.domain.tld or smpt.domain.tld unless you specifically plan on using this as your incoming/outgoing server. mail.domain.tld should suffice.

Currently, I'm able to query mail.domain.tld as well as domain.tld without issue. In fact, looking up your domain in intodns.com as well as leafdns.com show now issues at this time. Are you still experiencing issues? At this point, I might assume that this was an issue with propagation.


Thanks!