Troubles with updatenow.static in clean cpanel install

[amanogue]

Hi everyone.

I'm trying to install cpanel in a fresh CentOS 6.5 server.
All goes well until I get to this point.

2014-06-06 15:49:58 578 (DEBUG): HTTPUPDATE is set to httpupdate.cpanel.net
2014-06-06 15:49:58 599 (DEBUG): Retrieving updatenow.static from http://httpupdate.cpanel.net/cpanelsync/installer/cpanel/scripts/updatenow.static.bz2
2014-06-06 15:49:58 724 (DEBUG): Retrieving http://httpupdate.cpanel.net/cpanelsync/installer/cpanel/scripts/updatenow.static.bz2 to updatenow.static.bz2
2014-06-06 15:49:59 601 (DEBUG): - ssystem [BEGIN]: /usr/bin/bunzip2 updatenow.static.bz2
2014-06-06 15:49:59 601 (DEBUG): - ssystem [END]
2014-06-06 15:49:59 606 ( INFO): Closing install log and passing output control to updatenow.static
[20140606.154959] --force passed on command line. Upgrade will disgregard update config settings.
..Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect..
​

I tried to download the package from the url with wget and get it without problems.
I can see in top that a process called ./updatenow.static and see connections through port 80 to cpanel webs.

Does anyone know what could be happening?

Thanks in advance
Antonio.

 

[cPanelMichael]

Hello

Check to make sure you are using valid resolvers in your /etc/resolv.conf file. Also, try running the installer again to rule out any temporary network issues that may have been occurring at the time.

Thank you.

 

[amanogue]

Hello

The nameservers in my /etc/resolv.conf file is my lan DNS server. All my servers use that DNS server. It seems to be OK.

[[email protected] ~]# nslookup httpupdate.cpanel.net
Server: 10.1.1.1
Address: 10.1.1.1#53

Non-authoritative answer:
Name: httpupdate.cpanel.net
Address: 69.50.192.73
Name: httpupdate.cpanel.net
Address: 69.72.212.10
Name: httpupdate.cpanel.net
Address: 69.72.212.11
Name: httpupdate.cpanel.net
Address: 70.87.220.252
Name: httpupdate.cpanel.net
Address: 72.233.42.250
Name: httpupdate.cpanel.net
Address: 74.50.120.123
Name: httpupdate.cpanel.net
Address: 74.200.65.162
Name: httpupdate.cpanel.net
Address: 74.200.212.130
Name: httpupdate.cpanel.net
Address: 75.126.236.226
Name: httpupdate.cpanel.net
Address: 75.127.84.226
Name: httpupdate.cpanel.net
Address: 208.74.123.21
Name: httpupdate.cpanel.net
Address: 208.74.125.42
Name: httpupdate.cpanel.net
Address: 208.78.42.4
Name: httpupdate.cpanel.net
Address: 208.82.118.100
Name: httpupdate.cpanel.net
Address: 208.109.109.239
Name: httpupdate.cpanel.net
Address: 209.85.80.214
Name: httpupdate.cpanel.net
Address: 209.188.92.54
Name: httpupdate.cpanel.net
Address: 216.38.56.98
Name: httpupdate.cpanel.net
Address: 216.246.55.158
Name: httpupdate.cpanel.net
Address: 64.50.161.11
Name: httpupdate.cpanel.net
Address: 66.23.237.210
Name: httpupdate.cpanel.net
Address: 67.159.2.2
Name: httpupdate.cpanel.net
Address: 67.205.110.4
Name: httpupdate.cpanel.net
Address: 67.222.0.10
Name: httpupdate.cpanel.net
Address: 67.227.128.74

I keep on trying today, but there is no way to install it.

[updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device
exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device)
2014-06-09 11:49:13 622 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct
2014-06-09 11:49:13 606 ( INFO): Closing install log and passing output control to updatenow.static
[20140609.114913] --force passed on command line. Upgrade will disgregard update config settings.
..Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect..die [updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device
exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device)
2014-06-09 12:59:44 622 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct
2014-06-09 12:59:44 606 ( INFO): Closing install log and passing output control to updatenow.static
[20140609.125944] --force passed on command line. Upgrade will disgregard update config settings.
..Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....Timeout on connect....

Thanks.

 

[cPanelMichael]

Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thanks.