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TroubleShooting E-mail delivery

Discussion in 'E-mail Discussions' started by l00ph0le, Feb 11, 2010.

  1. l00ph0le

    l00ph0le Member

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    For some reason all my e-mails from my server are not getting to bell south e-mail addresses.

    Users are not getting any returned e-mails..

    Where can I look on my side to help determine if I am blocked(Checked many rbls not listed) in the server logs.

    I have also e-mailed and completed postmaster form with bellsouth to no avail.
     
  2. thewebhosting

    thewebhosting Well-Known Member

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    You will have to check the error logs for the exact error message regarding your issue. You can get the error logs from the below mentioned location:

    /var/log/exim_mainlog.
     
  3. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    As suggested by thewebhosting the best place to look to confirm if e-mails were received by the remote system is to check the Exim logs:
    Code:
    /var/log/exim_mainlog
    Second to that, I would consider enabling more verbose Exim logging.
    1.) Access the following menu path:
    WHM: Main >> Service Configuration >> Exim Configuration Editor >> Advanced Editor
    2.) In the first text box, set the following:
    Code:
    log_selector = +all -ident_timeout -pid
    3.) Scroll to the bottom of the page then click Save; Exim will be automatically restarted.

    Whlie Exim is logging more verbosely, send one or more test messages while monitoring the Exim main log using the following command via root SSH access:
    Code:
    # tail -fvn0 /var/log/exim_mainlog
     
  4. furquan

    furquan Well-Known Member

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    Hello Don :

    Is it ok if we use both these options in verbose Exim logging ?



    or are both of them the same thing ?
     
  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    According to the Exim documentation using "+all" will include the options arguments, subject, received_recipients, (and several others). For a more verbose listing of possible options to use with the Exim directive "log_selector" please refer to the following section in the official Exim documentation: Specification of the Exim Mail Transfer Agent: 49. Log files - 49.15. Reducing or increasing what is logged
     
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