I wonder if anyone could help me please?
My server is failing to send emails to accounts hosted by Mochahost. Outbound mail to all other destinations is working fine. Exim connects to the remote mailserver without issue, then waits for a period, then times out, Exinext shows:
Transport: mail.xxxxxxx.com [198.38.82.12/NULL] error 110: Connection timed out
first failed: 19-Jul-2022 11:15:31
last tried: 19-Jul-2022 17:17:24
next try at: 19-Jul-2022 19:32:24
The sending account on my server has valid SPF and DKIM records as checked via the cPanel interface and also mxtoolbox.com.
Mochahost say the problem lies with me, and they could be right, though it seems odd that they're the only host I've suddenly started having problems with.
Their response was:
Dear Client,
The issue is on the sender's side. It's not leaving the queue, meaning it's not reaching our server to be bounced back, rejected, or received.
Sincerely,
Mochahost Support Team
My question is, how do I troubleshoot this further? exim_mainlog does not show any more detail.
Any help would be gratefully received!
My server is failing to send emails to accounts hosted by Mochahost. Outbound mail to all other destinations is working fine. Exim connects to the remote mailserver without issue, then waits for a period, then times out, Exinext shows:
Transport: mail.xxxxxxx.com [198.38.82.12/NULL] error 110: Connection timed out
first failed: 19-Jul-2022 11:15:31
last tried: 19-Jul-2022 17:17:24
next try at: 19-Jul-2022 19:32:24
The sending account on my server has valid SPF and DKIM records as checked via the cPanel interface and also mxtoolbox.com.
Mochahost say the problem lies with me, and they could be right, though it seems odd that they're the only host I've suddenly started having problems with.
Their response was:
Dear Client,
The issue is on the sender's side. It's not leaving the queue, meaning it's not reaching our server to be bounced back, rejected, or received.
Sincerely,
Mochahost Support Team
My question is, how do I troubleshoot this further? exim_mainlog does not show any more detail.
Any help would be gratefully received!