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Trying to move sites from one server to another

Discussion in 'General Discussion' started by cybercrypt13, Jun 18, 2009.

  1. cybercrypt13

    cybercrypt13 Member

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    I am trying to move websites from one webserver to another. Both servers allow ftp and I have verified that I can log into ftp from the server I want to move to, to the server that I want to move from.

    However, when I choose the option to transfer site with account username and password, enter the ip of the server, the domain I wish to move and the username and password, Cpanel comes back almost instantly with the following error:

    Trying to fetch cpmove file via cPanel XML-API!
    Fetching current backups from remote server....cPanel Login Failed
    ...............
    Failed to fetch cpmove file via cPanel XML-API.
    Trying to fetch cpmove file via ftp+cgi!
    Attempting to login as gshutter to xx.xx.xx.xxx via ftp
    FTP Login Failed

    Can anyone tell me why this might be happening?

    Thanks,
     
    #1 cybercrypt13, Jun 18, 2009
  2. PlatinumServerM

    PlatinumServerM Well-Known Member
    PartnerNOC

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    Based on the snippet that you pasted here, the login is not being accepted. If you are sure it is correct, then there is a problem with the authentication system then. You will have to check the logs for this.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 PlatinumServerM, Jun 19, 2009
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    "Copy an account from another server with account password" is the least reliable method for migrating accounts from another server. If you have root access to both servers, I recommend using "Copy account from another server" or "Copy multiple accounts from another server" instead.
     
    #3 cPanelDavidG, Jun 19, 2009
  4. cybercrypt13

    cybercrypt13 Member

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    Thanks, using the other link worked perfectly. I guess the one I was choosing just doesn't work.

    Thanks again,
     
    #4 cybercrypt13, Jun 21, 2009
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