Trying to route emails to cpanel from Zoho mail

chickadee1

Registered
Jan 17, 2021
1
0
1
Canada
cPanel Access Level
Website Owner
Hello,

I'm trying to set up a third party email service through Zoho whereby emails would continue to go to my current cpanel server, but also any accounts within Zoho could access their emails there. I'm running into a problem with the settings and neither my cpanel hosting support nor the zoho support seem to have the clear answer.

The Zoho team said to make Zoho my primary email server by removing my previous domain MX record and replacing it with their 3 Zoho MX records so that all emails will first go through Zoho. Then, to ensure any emails addresses/accounts not in Zoho are still accessible within my hosting, I should set up email routing so that all emails also go to my cpanel server too.

I'm trying to figure out what info should go in the Zoho settings for "Destination to route the emails: (Any one destination like mx.abc.com or abc.com)" (image of settings here). My cpanel hosting support said to use mail.mydomain.com but Zoho's system wouldn't allow that.

Long story short - would anyone know what record/destination should be used if a third-party is trying to route emails into cpanel?
 

cPJustinD

Administrator
Staff member
Jan 12, 2021
33
12
83
Houston
cPanel Access Level
Root Administrator
Hey there! As it would need to be configured through Zoho which is a third party, our ability to troubleshoot the issue may be limited. However, it sounds like you may just need to add a new MX record that points to the proper destination.

I would first suggest creating a subdomain for the domain that you could use to identify as specifically related to your cpanel email. For example, cpmail.domain.com.

Next, you would need to set the priority in which the mail for cpmail.domain.com is handled. Remember, the lower the Priority value, the higher the server’s priority

Then you would also need to ensure that cpmail.domain.com points to the appropriate cPanel account's IP address within the domain's DNS host.

Once all that is configured, you should then be able to add the new subdomain (cpmail.domain.com) into the "Destination to route the emails" field within Zoho.

I hope that this information helps. Let us know if this works out for you or if you have any other questions!