Trying to Transfer a Domain but IP is Dedicated to another account

[frenziedfox]

Hi,

I'm trying to transfer a domain from site 1 to site 2 that uses a shared IP that it can't keep (it should take a new IP from site 2). Every time in site 2 it chooses a random IP, I'm guessing, because the IP at site 2 has it 'Dedicated' to another account. There are no resellers, I just need to change wherever the existing account stores it to 'Shared'.

If I look at /etc/domainips it has '123.123.123.123: domain.com' and I remove it, it says '(main shared IP) (Shared by...)' but if I save it it just puts that '123.123.123.123: domain.com' line straight back again.

Is there some extra step I'm missing?

thanks,

Alex

 

[cPRex]

Hey there! Can you get me more details on the work you're trying to do when you say "transfer a domain from site 1 to site 2"? I'm not entirely sure what that means, so if we can clear that up I will be able to get you more details.

 

[frenziedfox]

I think it's worked now. I created an account on site 2, it let me add the IP to that account and now when I transfer an account it lets me add it!

 

[cPRex]

I'm glad things are working well now!