*tutorial* How to fix unlimited quotas and 0.00 disk usage problem

[CollateralFX]

Quota Problem, /scripts/fixquotas no help. [fix]

Well I figured I would post this here as it seems to be a previously un answered problem, and this may help someone at some time.

Recently we faced the common cpanel quotas problem, 0mb used and unlimited quota. No problem, run /scripts/fixquotas right? No. Doing this did nothing to aid our problem. After a bit of snooping around and trial and error here is how we managed to fix it.

Note: Follow my instructions at your OWN risk. If you do this and somehow mess things up I am not to be held responsible. This shouldn't really harm anything even if it isn't the solution but still.. be warned.

First run "quotacheck -avugm", you should receive "quotacheck: Can't find filesystem to check or filesystem not mounted with quota option." If not you don't have the same problem.

Next step is to open fstab, type pico /etc/fstab.
The first line will probably look something like this:
"/dev/VolGroup00/LogVol00 / ext3 defaults 1 1"

What we want to do is change "defaults" to "usrquota".

Now save (ctrl + X, Y, Enter) and run "mount -o remount /".

Now run "quotacheck -avugm" once more. This time it should run through quotacheck normally.

After it is done running (and it may very well take quite a long time) you should get:

"Old group file not found. Usage will not be substracted.
done
quotacheck: Checked xxxx directories and xxxx files"

This is a good thing. Now run run "quotaon /"

Now your space used should be correct, but quotas may still be unlimited.

This isn't a problem, just run good old /scripts/fixquotas and let it run through. It will probably run quotacheck again but it won't hurt anything. And when it's done your quotas should be working as normal.

If this helped, great, but I make no guarantees. Just wanted to share what worked for me.

...Yes, I wrote this myself.

 

[adapter]

Hi

i have the same problem, i have upgrade right now to the latest release and quota not is working anymore! i have follow your tutorial but this dont help me

 

[-jdk-]

I initially had this problem, but running /scripts/fixquotas fixed the problem.

 

[CollateralFX]

As I mentioned in the tutorial, it may help or it may not. I cannot take any responsibility it may bring or any guarantees that it'll resolve your situation(s).

 

[aby]

Hi

i have the same problem, i have upgrade right now to the latest release and quota not is working anymore! i have follow your tutorial but this dont help me

Did you try
/scripts/initquotas

Also please check /ect/fstab and see the entries are correct.

 

[djalpha]

please sticky it. for CentOs

Bingo
great tutorial thank you dear.

Moderator please sticky it.

 

[cDizzle]

thank you, worked great!!!

MODERATOR, please make a sticky so people like me dont go making posts about it!

 

[lyneio]

Thanks that solved my problem.....

 

[Tagor]

There was a bug in cPanel that caused cPanl to show 'unlimited disk space available'. Update to the lastest version.

 

[conacci]

Quota Problem, /scripts/fixquotas no help. [fix]

Well I figured I would post this here as it seems to be a previously un answered problem, and this may help someone at some time.

Recently we faced the common cpanel quotas problem, 0mb used and unlimited quota. No problem, run /scripts/fixquotas right? No. Doing this did nothing to aid our problem. After a bit of snooping around and trial and error here is how we managed to fix it.

Note: Follow my instructions at your OWN risk. If you do this and somehow mess things up I am not to be held responsible. This shouldn't really harm anything even if it isn't the solution but still.. be warned.

First run "quotacheck -avugm", you should receive "quotacheck: Can't find filesystem to check or filesystem not mounted with quota option." If not you don't have the same problem.

Next step is to open fstab, type pico /etc/fstab.
The first line will probably look something like this:
"/dev/VolGroup00/LogVol00 / ext3 defaults 1 1"

What we want to do is change "defaults" to "usrquota".

Now save (ctrl + X, Y, Enter) and run "mount -o remount /".

Now run "quotacheck -avugm" once more. This time it should run through quotacheck normally.

After it is done running (and it may very well take quite a long time) you should get:

"Old group file not found. Usage will not be substracted.
done
quotacheck: Checked xxxx directories and xxxx files"

This is a good thing. Now run run "quotaon /"

Now your space used should be correct, but quotas may still be unlimited.

This isn't a problem, just run good old /scripts/fixquotas and let it run through. It will probably run quotacheck again but it won't hurt anything. And when it's done your quotas should be working as normal.

If this helped, great, but I make no guarantees. Just wanted to share what worked for me.

...Yes, I wrote this myself.

Best tutorial, congratulations

 

[Secret Agent]

/scripts/fixquotas gives me No filesystems with quota detected
but my /etc/fstab is correct as far as I can see it.

# This file is edited by fstab-sync - see 'man fstab-sync' for details
LABEL=/1                /                       ext3    defaults,usrquota        1 1
LABEL=/backup           /backup                 ext3    defaults        1 2
LABEL=/boot1            /boot                   ext3    defaults        1 2
none                    /dev/pts                devpts  gid=5,mode=620  0 0
none                    /dev/shm                tmpfs   rw,noexec,nosuid,nodev        0 0
none                    /proc                   proc    defaults        0 0
none                    /sys                    sysfs   defaults        0 0
LABEL=SWAP-sda2         swap                    swap    defaults        0 0
/dev/hda                /media/cdrom            auto    pamconsole,exec,noauto,managed 0 0
/dev/fd0                /media/floppy           auto    pamconsole,exec,noauto,managed 0 0
/usr/tmpDSK /tmp ext3 loop,rw,noexec,nosuid,nodev 0 0
/tmp /var/tmp ext3 rw,noexec,nosuid,nodev,bind 0 0

 

[smokyhosts]

Well, well, well, well, thanks a bunch for sharing this solution!! You wont be able to imagine how glad i am to have this solution.

OK, here are the commands i typed and the results that i got.

Following the steps as "CollateralFX" wrote down::
>Was facing the same problems as "CollateralFX", but just to verify, i did so as he told, i.e. "quotacheck -avugm", got the result as he said, i.e."quotacheck: Can't find filesystem to check or filesystem not mounted with quota option."
>Then typed vi /etc/fstab (as i was using vi editor instead of pico)
>My first line said "LABEL=/1 / ext3 defaults,usrquota 1 1"
>I changed "defaults,usrquota" to just "usrquota" (just remove defaults) (when you are using vi editor, click on "a" to insert/change text, and then edit as said above)
>Now save and exit this file (click on "escape" key and then type the following ":wq") (without quotes)
>Now run "mount -o remount /".
>Now run "quotacheck -avugm" once more. This time it should run through quotacheck normally.
>After it is done running (and it may very well take quite a long time) you should get:
"Old group file not found. Usage will not be substracted.
done
quotacheck: Checked xxxx directories and xxxx files"
>Now run run "quotaon /"
>Finally run "/scripts/fixquotas"

And well well well, everything will begin to work perfectly.

I thank "CollateralFX" for sharing this solution once again.

Mods, please make this sticky. I am sure many others might be looking forward for a solution for this problem.

 

[Evan]

BEGIN failed--compilation aborted at /scripts/cPScript/cPQuota.pm line 11.
Compilation failed in require at /scripts/editquota line 8.
BEGIN failed--compilation aborted at /scripts/editquota line 8.

I am getting this error after running /scripts/fixquotas

Has anyone seen that before? I am still getting unlimited for some reason.


/etc/fstab

LABEL=/ / ext3 usrquota 1 1
LABEL=/boot /boot ext3 defaults 1 2
none /dev/pts devpts gid=5,mode=620 0 0
none /proc proc defaults 0 0
none /dev/shm tmpfs defaults 0 0
/dev/hda2 swap swap defaults 0 0

 

[kerneloverdrive]

Sometimes 0.00 Sometimes 8GB

I have this problem with disk space, sometimes its 0.00, sometimes its 8GB and sometimes its 5.2GB. How do we fix this problem

 

[Radio_Head]

I have this problem on 1 server from months (and fixquota doesn't help)

when I execute
#quotacheck -avugm

I receive this

quotacheck: Quota for users is enabled on mountpoint / so quotacheck might damage the file.
Please turn quotas off or use -f to force checking.

Any suggestion ?

 

[Secret Agent]

I tried your steps (smokyhosts) but I still get the error

The e-mail account [email protected] with the login The disk write test failed. You may have exceeded your quota, or the disk is full. and password test with a quota of 10 megs was successfully created.

 

[Secret Agent]

[email protected][~]# mount -o remount /
[email protected][~]# quotacheck -avugm
quotacheck: Quota for users is enabled on mountpoint / so quotacheck might damage the file.
Please turn quotas off or use -f to force checking.


/etc/fstab

# This file is edited by fstab-sync - see 'man fstab-sync' for details
LABEL=/1                /                       ext3    usrquota        1 1
LABEL=/boot1            /boot                   ext3    defaults        1 2
none                    /dev/pts                devpts  gid=5,mode=620  0 0
none                    /dev/shm                tmpfs   defaults        0 0
none                    /proc                   proc    defaults        0 0
none                    /sys                    sysfs   defaults        0 0
LABEL=SWAP-sda2         swap                    swap    defaults        0 0
/dev/hda                /media/cdrom            auto    pamconsole,exec,noauto,managed 0 0
/dev/fd0                /media/floppy           auto    pamconsole,exec,noauto,managed 0 0

 

[dave9000]

The e-mail account [email protected] with the login The disk write test failed. You may have exceeded your quota, or the disk is full. and password test with a quota of 10 megs was successfully created.

Explain this a bit more please, not for sure I follow what your doing

If I understand it right your getting that error on creating a e-mail account ? or when you try to recieve mail ?

Will take a guess here

Go into whm and check quota usage and make sure that web account is not over quota

Also are all your quotas 0 in whm?

 

[Secret Agent]

I get the error when creating an email account. I did quota check in WHM already and the account has unlimited quota

 

[dave9000]

are all your other accounts showing correct quotas and are they working alright ?

also set a quota for that account and give it a try

one other thing too

check the /home/username/mail/domainname for that e-mail account to see if its a duplicate and also check the /home/username/etc/domainname/passwd,shadow and quota for entries