Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Two-factor authentication failed for WHM (and how to solve it)

Discussion in 'General Discussion' started by Peter Grahn a.k.a Lite, Apr 17, 2016.

  1. Peter Grahn a.k.a Lite

    Peter Grahn a.k.a Lite Member

    Joined:
    Feb 29, 2016
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Sweden
    cPanel Access Level:
    Website Owner
    As the topic states, two-factor authentication failed today, the codes generated by Googles app were no longer accepted.
    I haven't figured out as to why it failed as much as actually trying to get back into WHM. I couldn't find anything in the documentation so I had to research it and found that renaming theyaml-file in /var/cpanel/authn/twofactor-auth sloved the problem.

    Hopefully this will help if anyone else stumbles on this problem.
     
    #1 Peter Grahn a.k.a Lite, Apr 17, 2016
  2. Peter Grahn a.k.a Lite

    Peter Grahn a.k.a Lite Member

    Joined:
    Feb 29, 2016
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Sweden
    cPanel Access Level:
    Website Owner
    FYI, I'd neglected to sync server time, this will always cause this problem. Is there a reason why there is a button for set time zone and one for sync time? If you change time zone it should be obvious that you want the time synced too..?
     
    #2 Peter Grahn a.k.a Lite, Apr 17, 2016
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,427
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    I'm happy to see you were able to determine the cause of the problem. It's possible that some administrators prefer to use a custom date/time on their OS that does not sync to the actual time. That said, you could open a feature request for an additional check box under the "Change Time Zone" button that automatically syncs the time.

    Submit A Feature Request

    Thank you.
     
    #3 cPanelMichael, Apr 17, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - factor authentication failed
  1. Mario Kos

    SOLVED Disable Two Factor Authentication with SSH from rescue system

    Mario Kos, Jul 12, 2017, in forum: Security
    Replies:
    9
    Views:
    440
    Mario Kos
    Jul 12, 2017
  2. Michael Smith

    Two Factor Authentication Invalid Code Error

    Michael Smith, Feb 18, 2017, in forum: Security
    Replies:
    2
    Views:
    544
    cPanelMichael
    Feb 20, 2017
  3. Sujoy Dhar

    SOLVED I cant login to WHM due to Two Factor Authentication

    Sujoy Dhar, Dec 7, 2016, in forum: Security
    Replies:
    2
    Views:
    772
    cPanelMichael
    Dec 8, 2016
  4. atkhosting

    How can I use two factor authentication for roundcube

    atkhosting, Nov 2, 2016, in forum: Security
    Replies:
    1
    Views:
    499
    cPanelMichael
    Nov 2, 2016
  5. electric

    Does enabling "Two-Factor Authentication" do it server-wide?

    electric, Oct 3, 2016, in forum: Security
    Replies:
    1
    Views:
    505
    cPanelMichael
    Oct 6, 2016

Share This Page