Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Two-factor authentication failed for WHM (and how to solve it)

Discussion in 'General Discussion' started by Peter Grahn a.k.a Lite, Apr 17, 2016.

  1. Peter Grahn a.k.a Lite

    Peter Grahn a.k.a Lite Member

    Joined:
    Feb 29, 2016
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Sweden
    cPanel Access Level:
    Website Owner
    As the topic states, two-factor authentication failed today, the codes generated by Googles app were no longer accepted.
    I haven't figured out as to why it failed as much as actually trying to get back into WHM. I couldn't find anything in the documentation so I had to research it and found that renaming theyaml-file in /var/cpanel/authn/twofactor-auth sloved the problem.

    Hopefully this will help if anyone else stumbles on this problem.
     
    #1 Peter Grahn a.k.a Lite, Apr 17, 2016
  2. Peter Grahn a.k.a Lite

    Peter Grahn a.k.a Lite Member

    Joined:
    Feb 29, 2016
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Sweden
    cPanel Access Level:
    Website Owner
    FYI, I'd neglected to sync server time, this will always cause this problem. Is there a reason why there is a button for set time zone and one for sync time? If you change time zone it should be obvious that you want the time synced too..?
     
    #2 Peter Grahn a.k.a Lite, Apr 17, 2016
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,897
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    I'm happy to see you were able to determine the cause of the problem. It's possible that some administrators prefer to use a custom date/time on their OS that does not sync to the actual time. That said, you could open a feature request for an additional check box under the "Change Time Zone" button that automatically syncs the time.

    Submit A Feature Request

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelMichael, Apr 17, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - factor authentication failed
  1. Spork Schivago

    Questions About Two-Factor Authentication

    Spork Schivago, May 25, 2018, in forum: Security
    Replies:
    8
    Views:
    244
    Spork Schivago
    Jun 9, 2018
  2. Mazaher

    Disable two factor authentication?

    Mazaher, Mar 3, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    290
    Infopro
    Mar 5, 2018
  3. Ayman Fadl

    Two-Factor Authentication with ssh disabled

    Ayman Fadl, Feb 25, 2018, in forum: Security
    Replies:
    2
    Views:
    295
    cPanelMichael
    Feb 26, 2018
  4. Mario Kos

    SOLVED Disable Two Factor Authentication with SSH from rescue system

    Mario Kos, Jul 12, 2017, in forum: Security
    Replies:
    9
    Views:
    2,088
    Mario Kos
    Jul 12, 2017
  5. Michael Smith

    Two Factor Authentication Invalid Code Error

    Michael Smith, Feb 18, 2017, in forum: Security
    Replies:
    2
    Views:
    1,371
    cPanelMichael
    Feb 20, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice