Two Factor Authentication Invalid Code Error

[Michael Smith]

Hey guys,

Last week n a bit ive been having issues with the 2 factor on WHM.

When i set the 2 factor up the code works. It will continue to work for a few hours then it will start saying invalid code. I then have to login to ssh and action

whmapi1 twofactorauth_disable_policy

login and set it up again.

at first i thought it was system time thing however we have other software on the server using 2 factor auth that works fine. So tried a different device to generate the codes and the same thing happens.

Is there any way i can diagnose this better ? a log that shows why it failed ??

Thanks in advanced

 

[Jcats]

Try checking this one:

/usr/local/cpanel/logs/secpol_log

 

[cPanelMichael]

Hello,

Could you let us know the version of cPanel installed on the system? Also, do you notice any output to /usr/local/cpanel/logs/error_log when this happens?

Thank you.

 

[cetiner]

[2019-10-12 09:03:41 +0200] info [securitypolicy] Security Policy Failed: ['TwoFactorAuth'], User: ['root'], Appname: ['whostmgrd'], IP: ['XX.XX.XX.X'], Error: ['The security code is invalid.']

Hello dear @cPanelMichael ,
Same error message like on the frontend.

Can't use it.
Bevore it was activated successfully activated but login with 2FA always failed.
Removed/deactivated 2FA via command line and tried to reconfigure it - no chance....

Removed the deactivated user root in frontend and tried to reconfigure it - failed.