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Two Factor Authentication Invalid Code Error

Discussion in 'Security' started by Michael Smith, Feb 18, 2017.

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  1. Michael Smith

    Michael Smith Registered

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    Hey guys,

    Last week n a bit ive been having issues with the 2 factor on WHM.

    When i set the 2 factor up the code works. It will continue to work for a few hours then it will start saying invalid code. I then have to login to ssh and action

    whmapi1 twofactorauth_disable_policy

    login and set it up again.

    at first i thought it was system time thing however we have other software on the server using 2 factor auth that works fine. So tried a different device to generate the codes and the same thing happens.

    Is there any way i can diagnose this better ? a log that shows why it failed ??

    Thanks in advanced
     
    #1 Michael Smith, Feb 18, 2017
  2. Jcats

    Jcats Well-Known Member

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    Try checking this one:

    /usr/local/cpanel/logs/secpol_log
     
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    #2 Jcats, Feb 19, 2017
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you let us know the version of cPanel installed on the system? Also, do you notice any output to /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
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    #3 cPanelMichael, Feb 20, 2017
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