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UGENT: Neomail causes high load

Discussion in 'E-mail Discussions' started by NetX, Feb 21, 2005.

  1. NetX

    NetX Well-Known Member

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    Every day I have the same problem, at this time all web services are down.

    When I execute a top I get this:

    top - 15:02:04 up 15 days, 13:35, 1 user, load average: 18.46, 19.40, 20.56
    Tasks: 90 total, 17 running, 73 sleeping, 0 stopped, 0 zombie
    Cpu(s): 14.1% user, 85.9% system, 0.0% nice, 0.0% idle
    Mem: 8211364k total, 8191228k used, 20136k free, 1648540k buffers
    Swap: 8193140k total, 3706208k used, 4486932k free, 1951672k cached

    PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
    7840 bertweb 20 0 5556 5556 1772 R 2.6 0.1 1:57.00 neomail.pl
    457 bertweb 20 0 5592 5592 1776 R 2.6 0.1 1:43.01 neomail.pl
    31456 bertweb 20 0 5556 5556 1772 R 2.6 0.1 1:40.73 neomail.pl
    3649 bertweb 20 0 5556 5556 1772 R 2.6 0.1 0:56.19 neomail.pl
    3228 bertweb 20 0 5552 5552 1772 R 1.8 0.1 0:51.73 neomail.pl
    4961 bertweb 16 0 5560 5560 1776 R 1.6 0.1 1:36.77 neomail.pl
    10720 bertweb 16 0 5560 5560 1776 R 1.6 0.1 1:29.25 neomail.pl
    17572 bertweb 19 0 5556 5556 1772 R 1.6 0.1 1:21.05 neomail.pl
    24865 bertweb 16 0 5560 5560 1776 R 1.6 0.1 1:22.80 neomail.pl
    3552 bertweb 16 0 5556 5556 1776 R 1.6 0.1 1:04.32 neomail.pl
    25024 bertweb 16 0 5404 5404 1768 R 1.3 0.1 1:37.52 neomail.pl
    32098 bertweb 16 0 5560 5560 1776 R 0.8 0.1 1:22.57 neomail.pl
    14208 bertweb 16 0 5556 5556 1772 R 0.8 0.1 1:13.46 neomail.pl
    16834 bertweb 15 0 5552 5552 1772 R 0.8 0.1 0:51.33 neomail.pl
    15490 bertweb 15 0 5556 5556 1772 R 0.5 0.1 1:12.40 neomail.pl
    15425 root 15 0 956 956 752 R 0.5 0.0 0:00.14 top


    PLEASE HELP!
     
  2. bking

    bking Well-Known Member

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    This used to occur if a user was trying to log in whilst over quota (IIRC).
    What version of WHM/cPanel are you using?
     
  3. NetX

    NetX Well-Known Member

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    I'm using WHM 10.0.0 cPanel 10.0.0-E108
    Fedora i686 - WHM X v3.1.0

    How can I avoid this situation?
     
  4. bking

    bking Well-Known Member

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    I thought the issue was resolved a while ago...
    Are any accounts under the UID that is running the neomail processes, over quota?
     
  5. NetX

    NetX Well-Known Member

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    Mmm yes, all the accounts generating the problem are overquota :eek:

    Is there any way to fix the neomail problem?
     
  6. bking

    bking Well-Known Member

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    a: increase the users quotas...
    b: disable neomail
    c: log a fault with cpanel?
    d: check the developers site for possible info

    it may be the coding in neomail though.. I am not sure exactly, so it really depends wether cpanel can fix it or not...
     
  7. NetX

    NetX Well-Known Member

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    Thanks for your help bking :)
     

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