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Unable start backup script

Discussion in 'Data Protection' started by Ekushey, Sep 28, 2018.

  1. Ekushey

    Ekushey Active Member

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    WHM is set to send backup to Dropbox but it isn't working, so I tried the following:

    /usr/local/cpanel/bin/backup --force

    which outputs:

    [2018-09-28 20:16:43 +1100] die [backup] Unable start backup script
    exit level [die] [pid=10260] (Unable start backup script)

    I've never seen this error before, couldn't find anything on Google either. Any help on this please?
     
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  2. Ekushey

    Ekushey Active Member

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    I tried the command again after 12 hours, now it's working! Can anyone tell me why it was giving the error earlier?

    [2018-09-29 08:26:57 +1100] info [backup] Started at Sat Sep 29 08:26:57 2018
    [2018-09-29 08:26:57 +1100] info [backup] The backup is now running in the background in process 24276.
    [2018-09-29 08:26:57 +1100] info [backup] The backup process’s log file is “/usr/local/cpanel/logs/cpbackup/1538170017.log”.
     
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  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    HI @Ekushey

    I'm not sure what would have caused that to fail initially but I am glad to see that it worked for you. You might check the cPanel error log for clues as to why it might have failed.

    Thanks!
     
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