Unable to access cPanel through browser

Olivier Habineza

Registered
Feb 23, 2018
3
0
1
Kigali
cPanel Access Level
Root Administrator
Hi,
I can't access cpanel, whenever I try mydomain.com/cpanel I am redirected to my host server htpps://serverdomain.com:2083 with mozilla displaying try again error message.
What should I do to access cpanel login page?
Please I need help!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello,

The following option is enabled by default under the "Redirection" tab in "WHM >> Tweak Settings":

Choose the closest matched domain for which that the system has a valid certificate when redirecting from non-SSL to SSL URLs. Formerly known as “Always redirect to SSL/TLS”

Can you verify if valid SSL certificate is installed for your server's hostname on the cpsrvd service (WHM >> Manage Service SSL Certificates)? Also, are you using the AutoSSL feature for the affected account?

Thank you.
 

Olivier Habineza

Registered
Feb 23, 2018
3
0
1
Kigali
cPanel Access Level
Root Administrator
Hi ,

Thanks for your quick reply, redirection is on, Valid SSL certificate is not listed under service (WHM >> Manage Service SSL Certificates) and I am not using AutoSSL on that account, it's on Reset to Feature List Setting.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.