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Unable to access cPanel

Discussion in 'General Discussion' started by milemead, Jun 25, 2014.

  1. milemead

    milemead Member

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    Hi,
    I am new here and don't know where to post my problem so would be grateful if someone could please point me in the right direction.

    I have tried a search on this forum for my problem but it keeps coming back blank.

    I am a website owner and have not been able to access my cpanel now for approx. 8 weeks as I keep getting the login is invalid error and cannot progress beyond this.
    I have tried numerous times to contact my websites host server but they are not replying to any of my emails.

    I am now getting complaints that my website is out of date and desperately need to try and getting it back up and running but as the host servers are presumably ignoring my emails I am getting nowhere.

    I would be extremely grateful for anybodies input to try and fix my problem.
    Many thanks for your help.
    Lisa
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Unfortunately, there is nothing you can do beyond contacting your web hosting provider for assistance. You may need to switch hosting providers if your existing provider is not responding to contact requests, or try another method of contact besides email.

    Thank you.
     
  3. milemead

    milemead Member

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    Hi,

    Thanks for your quick reply :)

    I am located in the UK but the webhosting provider is an Amercian company who I have been with for 10 years so I have a .com domain name which I had renewed with them for another 2 years.
    As they are not replying to my numerous polite emails and I have tried contacting support and admin on both of their webhosting websites and submitted a ticket to them requesting support with this matter will I still be able to move my domain name and website to another website host?

    If yes, how do I go about finding a webhost with a good reputation who aren't going to charge me top dollars for hosting and transferring the domain name.

    I really didn't want to move but it looks as though I may have no choice in the matter, it is very frustrating as they are still advertising webhosting but for some reason refusing to reply to me

    Many thanks for your help, it is very much appreciated
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    You would likely have to manually transfer files after setting up an account on another server. Transferring the data might not be possible if you have no cPanel, FTP, or shell access to the existing account and no local backups on your computer. As far as hosting companies, you could search for reviews of existing providers on a search engine or other forums such as WHT.

    Thank you.
     
  5. milemead

    milemead Member

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    Sorry for my lack of knowledge, but are you saying that if my current webhost provider will not reply and reset my cpanel if that is what is required for me to regain access to it, that if I move to another webhost provider that I will still not be able to access a cpanel with them as well?

    Thanks
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    You would be able to access cPanel on a new hosting provider, but access to your existing data/databases/emails would not be possible unless you were able to access that data from your existing hosting provider. Essentially, without any backups, you would have to start fresh.

    Thank you.
     
  7. milemead

    milemead Member

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    Thank you for clarifying the situation for me, sadly it looks like I will have to change webhost provider.

    Many thanks for your help, it is very much appreciated :)
     
  8. milemead

    milemead Member

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    Sorry, one last thing, so as to try and prevent getting this error again in the future if I change webhost provider

    Can you please tell me what causes the login is invalid error message?

    Is it something that I have done? Or is it my webhost provider? I am 100% sure that my username and password was correct and have never had any problems with logging in, in the 10 years that I have been with them.

    At the same time a domain name email address also started to play up, it would receive mail fine but would not send it with an error about ip address blocked.

    I know that my webhost providers website crashed for a whole weekend when I first started getting the login is invalid error so was assuming that the problem was at their end and that they would rectify it for me when I contacted them but sadly that is not the case.

    Thanks again :)
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    It's difficult to pinpoint any particular cause of the problem without root access to investigate. It could be locked by cPhulk, or there could be corrupted data on the server.

    Thank you.
     
  10. milemead

    milemead Member

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    OK - Thanks again for your help.
     
  11. milemead

    milemead Member

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    Hi again,
    Just a quick update for you, even though my webhost providers account and my domain name are all paid up front, as a last resort before looking for a new service provider, I contacted them again last night, with a polite letter explaining the situation again and asking how much it was going to cost me to pay for their support to get my problem fixed.

    The only other detail that I added that I hadn't in my previous emails to them was that I had contacted yourselves and that you had said that they were the only people who could resolve my problem.

    I checked my emails this morning and have after 8 weeks of hearing nothing from them, have finally received a reply which simply says :
    We have reset your username and password. We are able to log into cpanel.

    Short and sweet and free! and thankfully I can now long in to my cpanel.

    My only conclusion is that it would seem that my webhost provider is afraid of your forum, even though I never mentioned their name.

    Thanks again for your help.
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see you were able to get your username/password reset. It's likely a good opportunity for you to backup your account and explore other hosting companies that offer better support response times.

    Thank you.
     
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