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Unable to access cPanel

Discussion in 'General Discussion' started by Robert B ., Jul 27, 2017.

  1. Robert B .

    Robert B . Registered

    Joined:
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    Hi
    I am new in the cpanel. Thus I decided to change my cpanel website password I can no more connect to the admin. The cpanel denies my E-mail adress and have no access to the web FTP server as adiministrator. I need help verily, please

    What must I do to solve it and retake control of my website frame and the server
     
  2. Jcats

    Jcats Well-Known Member

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    You would need to contact your web host to reset your password.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    You'd need to contact your web hosting provider, as mentioned in the previous response. They should be able to restore access to your account or verify why it's not working.

    Thanks!
     
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