Unable to access newly installed WHM.

[karan4web]

I was using my server without WHM. All services were installed by my previous technical guy but he dint install WHM.
So last night i installed WHM using SSH. and ever since i am unable to login to WHM, my website is down and my SSH root password is also not working.

I installed WHM following this link
Step 6: Install cPanel & WHM (or cPanel DNSONLY)

Opening my website using both domain name and IP ADDRESS gives me
www.my-domain.com/cgi-sys/defaultwebpage.cgi

Please any1 help.

 

[Infopro]

You really should be installing cPanel on a bare server. All required services are installed by cPanel during the installation.

Not sure if this is of any help to you or not:
Deactivating the Firewall - cPanel Documentation

 

[karan4web]

ok so if now i setup WHM, will it effect my files and database?
i have an ecommerce portal and dont wanna loose any data.

 

[Infopro]

Yes, it will. You should backup any important data right now for safe keeping. Installing cPanel after the fact (you've already got an account on the server) is a bad idea.

 

[karan4web]

ok i have backed up my files. but as i am unable to use ssh with root password i am unable to backup my sql database. what can i do regarding that.

 

[karan4web]

I still have not setup the WHM. Is there anything i can do to get things back to normal?
I found this somewhere...

<VirtualHost *:80>
ServerName www.yourdomain.com
DocumentRoot /usr/local/apache/htdocs
ServerAdmin [email protected]
UserDir disable
</VirtualHost>

My files are hosted in var/www/XXXXX.com/public_html

will changing the path make my things back to normal?

 

[Infopro]

You won't be able to sort this out I don't think, without reloading the server operating system and then install cPanel.

Assuming your server is hosted by a Hosting Provider somewhere, you might contact them about this.

 

[karan4web]

so if i setup WHM it will delete my sql data too? i asked the support team to help me with it and they say they can try. since i do not pay them for managing the virtual machine they wont be bothering much i am sure.

 

[Infopro]

They should be able to assist you with getting into the server to retrieve the database I would think.

 

[cPanelPeter]

Hello,

You mentioned you can't access the server via ssh as the root user. This is normally by design. Can you access the server via ssh as a user? Then use su - to see if you can access root from there?

Once you have root, the best way to backup your MySQL database is to use mysqldump

 

[karan4web]

yes now i have the root access. the server guy did it for me.
so the domain is redirecting to /usr/local/apache/htdocs
I am trying to edit it and change to folder where my files were saved i.e /var/www/MYDOMAIN/public_html
will that help anyhow?

 

[cPanelMichael]

Are you sure that you have created an account for this domain name using Web Host Manager?

Thank you.