I am currently completely unable to access my VPS server or website. The following methods ALL timeout every single time:
Browser access to the website
Direct Browser access to the WHM interface
FTP
SFTP
SSH
I recently did some security updates on the server (to achieve PCI compliance), all successfully. It had been weeks since I changed anything, and then I also of the sudden got locked out. Note that I am the only one who can't access it, and every device on my network (same IP) is similarly unable to access it.
I figured I was just blacklisted, but my host (Godaddy) has gone in and cleared the blacklist and added me to the whitelist, and still nothing.
A traceroute when pinging the server IP reveals that the request gets out of my network just fine, and then times out when trying to access secureserver.net (A godaddy domain).
I have spoken to Godaddy server support, and they say they are looking in to it, and that possible I was blocked by Godaddy on a deeper level. Haven't heard anything back yet though and it's been more than a week.
Any ideas? If there is a specific security setting or module that may be locking me out and Godaddy wouldn't have thought of it, that would be a good place to look. I can probably access it temporarily using my phone as a hotspot to get a different IP address.
Browser access to the website
Direct Browser access to the WHM interface
FTP
SFTP
SSH
I recently did some security updates on the server (to achieve PCI compliance), all successfully. It had been weeks since I changed anything, and then I also of the sudden got locked out. Note that I am the only one who can't access it, and every device on my network (same IP) is similarly unable to access it.
I figured I was just blacklisted, but my host (Godaddy) has gone in and cleared the blacklist and added me to the whitelist, and still nothing.
A traceroute when pinging the server IP reveals that the request gets out of my network just fine, and then times out when trying to access secureserver.net (A godaddy domain).
I have spoken to Godaddy server support, and they say they are looking in to it, and that possible I was blocked by Godaddy on a deeper level. Haven't heard anything back yet though and it's been more than a week.
Any ideas? If there is a specific security setting or module that may be locking me out and Godaddy wouldn't have thought of it, that would be a good place to look. I can probably access it temporarily using my phone as a hotspot to get a different IP address.