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SOLVED Unable to access WebHost Manager

Discussion in 'General Discussion' started by jocreative, May 5, 2018.

  1. jocreative

    jocreative Registered

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    I have a fresh install of CentOs 7 and I installed the trial version of Cpanel on it.

    The WHM page @ 2087 did not load at all. I did the trouble shooting steps of reloading /flushing iptables, etc, disabled cpanel-php-fpm and cphulkd services...

    when I telnet to IP 2087 I get this error -

    Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 535.

    Can anyone please help? :(

    Last few lines of error log -

    Code:
    [2018-05-05 18:03:46 +0200] info [check_mysql] mysqlcheck of mysql is finished (PID 17155)
    [2018-05-05 18:03:46 +0200] info [check_mysql] mysqlcheck found no errors on mysql
    [2018-05-05 18:03:47 +0200] info [cPanel] Loading default httpupdate source
    [2018-05-05 18:03:47 +0200] info [cPanel] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
    [2018-05-05 18:03:47 +0200] info [cPanel] Successfully verified signature for cpanel (key types: release).
    [2018-05-05 18:07:31 +0200] info [tailwatchd] Updated chkservd apache_php_fpm driver from /usr/local/cpanel/src/chkservd/chkserv.d.
    -- RESTART MARKER (PID 17354 at 1525536579)--
    ==> cpsrvd 11.68.0.38 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    [2018-05-05 18:13:19 +0200] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 535.
    
    [2018-05-05 18:15:02 +0200] info [autorepair] Successfully verified signature for cpanel (key types: release).
    [2018-05-05 18:15:27 +0200] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 535.
    
    ==> cpsrvd 11.68.0.38 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.38 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    
     
    #1 jocreative, May 5, 2018
    Last edited by a moderator: May 5, 2018
  2. inteldigital

    inteldigital Active Member

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    Twitter:
    Did you disable selinux before install? Is firewalld off?
     
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  3. jocreative

    jocreative Registered

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    Yes selinux was disabled, and firewalld is off/disabled.
     
  4. jocreative

    jocreative Registered

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  5. inteldigital

    inteldigital Active Member

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    Twitter:
    Did you allow traffic on 2087 in IP tables?

    Tell me more about your environment? Where are you hosting from? Does your host provider block traffic on some ports, maybe?

    Open a support ticket as it looks as if cpsrvd is timing out.
     
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  6. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @jocreative

    @inteldigital is most likely right about this and a ticket should be opened, you may also want to try accessing WHM by the IP address first though with the URL:

    https://<IPADDRESS>:2087

    If the issue persists I would suggest opening a ticket as well, you can use the link in my signature to do so. Once the ticket is open please reply here with the Ticket ID so we can update this thread with the outcome.


    Thanks!
     
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  7. jocreative

    jocreative Registered

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    Hi, sorry for the late update. It seems that 2087 and 2083 ports were just blocked by the main ISP hosting the server.
    I am able to login fine now. Thanks for all the help.
     
  8. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @jocreative

    Thank you for updating this thread with the resolution! I'm glad to hear that it's all working fine now.


    Thanks!
     
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