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Unable to Add Group - Account Creation Failed

Discussion in 'General Discussion' started by stwman11, Jun 7, 2007.

  1. stwman11

    stwman11 Member

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    WHM 11.1.0 cPanel 11.4.2-C13496
    CENTOS Enterprise 4.5 i686 - WHM X v3.1.0

    Cannot create a new account. After trying to add, the group is written to /etc/group and /etc/gshadow, but no other files have been updated - at least in /etc.

    Info on screen:

    Waiting 100 seconds for accounting lock... Waiting 10 seconds for accounting lock...

    Result:

    Account Creation Status: failed (Unable to add group injury)

    Unable to add group injury

    Error log:

    /usr/local/cpanel/logs/error_log:

    Cpanel::IxHash: Warning, mangling data key msel which is longer then 64 bytes, using angle_bracket_encode
    Cpanel::IxHash: at whostmgr/bin/whostmgr.pl line 3136
    main::wwwacct called at whostmgr/bin/whostmgr.pl line 395
    Cpanel::IxHash: Warning, mangling data key msel which is longer then 64 bytes, using angle_bracket_encode
    Cpanel::IxHash: at whostmgr/bin/whostmgr.pl line 3155
    main::wwwacct called at whostmgr/bin/whostmgr.pl line 395

    Hope this is enough info.

    Thank you
     
  2. Bruce

    Bruce Well-Known Member

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    We have the same problem here with 11.4.6-R13580


    Cpanel::IxHash: Warning, mangling data key msel which is longer then 64
    bytes, using angle_bracket_encode Cpanel::IxHash: at
    whostmgr/bin/whostmgr.pl line 3136 main::wwwacct called at
    whostmgr/bin/whostmgr.pl line 395 Cpanel::IxHash: Warning, mangling data
    key msel which is longer then 64 bytes, using angle_bracket_encode
    Cpanel::IxHash: at whostmgr/bin/whostmgr.pl line 3155 main::wwwacct called
    at whostmgr/bin/whostmgr.pl line 395
     
  3. stwman11

    stwman11 Member

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    Issue resolved

    From cpanel support: "The problem was that you had nscd installed". The techs took care of it for me, so I am unaware if there were any other issues dealt with. Hope removing nscd works for you!
     
  4. bgi_chatist

    bgi_chatist Registered

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    ok that is crazy, I've been on this problem for hours now and had to register on this site to find the answer. Stopping the name-service caching daemon (nscd) did it for me, I'd be interested to know how that is related to the account creation script. I tried it both in WHM and the command-line version in /scripts and neither produced any useful error messages indicating NSCD. Nothing in /var/log either.
     
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