The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

unable to add new account from root whm

Discussion in 'General Discussion' started by tweaker, May 21, 2016.

  1. tweaker

    tweaker Member

    Joined:
    Sep 25, 2015
    Messages:
    14
    Likes Received:
    1
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Root Administrator
    tried creating a new account from WHM after a long time. and it displays error.

    Account Creation Status: failed
    Unable to add user xxx

    I tailed the error log and it shows a huge list of errors
    any suggestions

    Code:
    [2016-05-21 07:25:41 -0500] warn [whostmgr5] Lock /etc/ipaddrpool.lock lost! at
    
    /usr/local/cpanel/Cpanel/SafeFile.pm line 173
            Cpanel::SafeFile::safeunlock(ARRAY(0xa8c517c)) called at
    
    /usr/local/cpanel/Cpanel/SafeFile.pm line 89
            Cpanel::SafeFile::safeclose(GLOB(0xa4f80ec), ARRAY(0xa8c517c)) called at
    
    /usr/local/cpanel/Cpanel/IpPool.pm line 45
            Cpanel::IpPool::rebuild(1) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 317
            Whostmgr::Accounts::Create::_wwwacct('spf', undef, 'hasshell', 'n', 'featurelist',
    
    'default', 'pass', '}*)6OB2B}+Nd', 'no_cache_update', 0, 'hascgi', 'y', 'forcedns', 0,
    
    'max_email_per_hour', 'unlimited', 'owner', 'root', 'maxpop', 11, 'cpmod', 'x3', 'maxaddon', 2,
    
    'quota', 'unlimited', 'max_defer_fail_percentage', 'unlimited', 'maxpark', 2, 'dkim', undef,
    
    'useregns', 0, 'plan', 'moving', 'maxsql', 11, 'bwlimit', 20000, 'domain', 'aspl2.mydom.net',
    
    'locale', 'en', 'user', 'asplpl', 'is_restore', 0, 'installfp', 'n', 'useip', 'n', 'contactemail',
    
    'tweaker@mydom.net', 'force', undef, 'mxcheck', 'local', 'maxftp', 11, 'maxlst', 'n', 'maxsub', 5)
    
    called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1855
            Whostmgr::Accounts::Create::__createaccount('featurelist', 'default', 'username', 'asplpl',
    
    'max_email_per_hour', 'unlimited', 'maxpop', 11, 'cpmod', 'x3', 'customip', '--Auto Assign--',
    
    'maxaddon', 2, 'quota', 'unlimited', 'hasuseregns', 1, 'dbuser', 'asplpl',
    
    'max_defer_fail_percentage', 'unlimited', 'maxpark', 2, 'cgi', 1, 'plan', 'moving', 'bwlimit',
    
    20000, 'maxsql', 11, 'domain', 'aspl2.mydom.net', 'sign', '', 'language', 'en', 'contactemail',
    
    'tweaker@mydom.net', 'mxcheck', 'local', 'password', '}*)6OB2B}+Nd', 'pkgname', '', 'maxftp', 11,
    
    'maxlst', 'unlimited', 'maxsub', 5) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line
    
    1906
            Whostmgr::Accounts::Create::_createaccount('featurelist', 'default', 'username', 'asplpl',
    
    'max_email_per_hour', 'unlimited', 'maxpop', 11, 'cpmod', 'x3', 'customip', '--Auto Assign--',
    
    'maxaddon', 2, 'quota', 'unlimited', 'hasuseregns', 1, 'dbuser', 'asplpl',
    
    'max_defer_fail_percentage', 'unlimited', 'maxpark', 2, 'cgi', 1, 'plan', 'moving', 'bwlimit',
    
    20000, 'maxsql', 11, 'domain', 'aspl2.mydom.net', 'sign', '', 'language', 'en', 'contactemail',
    
    'tweaker@mydom.net', 'mxcheck', 'local', 'password', '}*)6OB2B}+Nd', 'pkgname', '', 'maxftp', 11,
    
    'maxlst', 'unlimited', 'maxsub', 5) called at whostmgr/bin/whostmgr5 line 565
            main::wwwacct() called at whostmgr/bin/whostmgr5 line 214
    [2016-05-21 07:25:41 -0500] warn [whostmgr5] Lock /etc/ipaddrpool.lock lost! at
    
    /usr/local/cpanel/Cpanel/SafeFile.pm line 173
            Cpanel::SafeFile::safeunlock(ARRAY(0xa8c6ba4)) called at
    
    /usr/local/cpanel/Cpanel/SafeFile.pm line 89
            Cpanel::SafeFile::safeclose(GLOB(0xa4f87ac), ARRAY(0xa8c6ba4)) called at
    
    /usr/local/cpanel/Cpanel/DIp.pm line 313
            Cpanel::DIp::getipsfromfilelist('/etc/ipaddrpool') called at
    
    /usr/local/cpanel/Cpanel/DIp.pm line 291
            Cpanel::DIp::getunallocatedipslist() called at /usr/local/cpanel/Cpanel/DIp.pm line 102
            Cpanel::DIp::_get_resellersips_hash('root') called at /usr/local/cpanel/Cpanel/DIp.pm line
    
    88
            Cpanel::DIp::get_available_ips('root') called at
    
    /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 495
            Whostmgr::Accounts::Create::_wwwacct('spf', undef, 'hasshell', 'n', 'featurelist',
    
    'default', 'pass', '}*)6OB2B}+Nd', 'no_cache_update', 0, 'hascgi', 'y', 'forcedns', 0,
    
    'max_email_per_hour', 'unlimited', 'owner', 'root', 'maxpop', 11, 'cpmod', 'x3', 'maxaddon', 2,
    
    'quota', 'unlimited', 'max_defer_fail_percentage', 'unlimited', 'maxpark', 2, 'dkim', undef,
    
    'useregns', 0, 'plan', 'moving', 'maxsql', 11, 'bwlimit', 20000, 'domain', 'aspl2.mydom.net',
    
    'locale', 'en', 'user', 'asplpl', 'is_restore', 0, 'installfp', 'n', 'useip', 'n', 'contactemail',
    
    'tweaker@mydom.net', 'force', undef, 'mxcheck', 'local', 'maxftp', 11, 'maxlst', 'n', 'maxsub', 5)
    
    called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1855
            Whostmgr::Accounts::Create::__createaccount('featurelist', 'default', 'username', 'asplpl',
    
    'max_email_per_hour', 'unlimited', 'maxpop', 11, 'cpmod', 'x3', 'customip', '--Auto Assign--',
    
    'maxaddon', 2, 'quota', 'unlimited', 'hasuseregns', 1, 'dbuser', 'asplpl',
    
    'max_defer_fail_percentage', 'unlimited', 'maxpark', 2, 'cgi', 1, 'plan', 'moving', 'bwlimit',
    
    20000, 'maxsql', 11, 'domain', 'aspl2.mydom.net', 'sign', '', 'language', 'en', 'contactemail',
    
    'tweaker@mydom.net', 'mxcheck', 'local', 'password', '}*)6OB2B}+Nd', 'pkgname', '', 'maxftp', 11,
    
    'maxlst', 'unlimited', 'maxsub', 5) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line
    
    1906
            Whostmgr::Accounts::Create::_createaccount('featurelist', 'default', 'username', 'asplpl',
    
    'max_email_per_hour', 'unlimited', 'maxpop', 11, 'cpmod', 'x3', 'customip', '--Auto Assign--',
    
    'maxaddon', 2, 'quota', 'unlimited', 'hasuseregns', 1, 'dbuser', 'asplpl',
    
    'max_defer_fail_percentage', 'unlimited', 'maxpark', 2, 'cgi', 1, 'plan', 'moving', 'bwlimit',
    
    20000, 'maxsql', 11, 'domain', 'aspl2.mydom.net', 'sign', '', 'language', 'en', 'contactemail',
    
    'tweaker@mydom.net', 'mxcheck', 'local', 'password', '}*)6OB2B}+Nd', 'pkgname', '', 'maxftp', 11,
    
    'maxlst', 'unlimited', 'maxsub', 5) called at whostmgr/bin/whostmgr5 line 565
            main::wwwacct() called at whostmgr/bin/whostmgr5 line 214
    [2016-05-21 07:25:42 -0500] warn [whostmgr5] Attempt to repair system password files because we
    
    received an error while adding a user: signal=[0] code=[10]. at
    
    /usr/local/cpanel/Cpanel/SysAccounts.pm line 175
            Cpanel::SysAccounts::_run_pw_cmds(ARRAY(0xa86be44), ARRAY(0xa8e92fc)) called at
    
    /usr/local/cpanel/Cpanel/SysAccounts.pm line 56
            Cpanel::SysAccounts::add_system_user('asplpl', 'pass', '}*)6OB2B}+Nd', 'uid', 511, 'gid',
    
    508, 'homedir', '/home2/asplpl', 'homedir_root', '/home2', 'shell',
    
    '/usr/local/cpanel/bin/noshell') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 685
            Whostmgr::Accounts::Create::_wwwacct('spf', undef, 'hasshell', 'n', 'featurelist',
    
    'default', 'pass', '}*)6OB2B}+Nd', 'no_cache_update', 0, 'hascgi', 'y', 'forcedns', 0,
    
    'max_email_per_hour', 'unlimited', 'owner', 'root', 'maxpop', 11, 'cpmod', 'x3', 'maxaddon', 2,
    
    'quota', 'unlimited', 'max_defer_fail_percentage', 'unlimited', 'maxpark', 2, 'dkim', undef,
    
    'useregns', 0, 'plan', 'moving', 'maxsql', 11, 'bwlimit', 20000, 'domain', 'aspl2.mydom.net',
    
    'locale', 'en', 'user', 'asplpl', 'is_restore', 0, 'installfp', 'n', 'useip', 'n', 'contactemail',
    
    'tweaker@mydom.net', 'force', undef, 'mxcheck', 'local', 'maxftp', 11, 'maxlst', 'n', 'maxsub', 5)
    
    called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1855
            Whostmgr::Accounts::Create::__createaccount('featurelist', 'default', 'username', 'asplpl',
    
    'max_email_per_hour', 'unlimited', 'maxpop', 11, 'cpmod', 'x3', 'customip', '--Auto Assign--',
    
    'maxaddon', 2, 'quota', 'unlimited', 'hasuseregns', 1, 'dbuser', 'asplpl',
    
    'max_defer_fail_percentage', 'unlimited', 'maxpark', 2, 'cgi', 1, 'plan', 'moving', 'bwlimit',
    
    20000, 'maxsql', 11, 'domain', 'aspl2.mydom.net', 'sign', '', 'language', 'en', 'contactemail',
    
    'tweaker@mydom.net', 'mxcheck', 'local', 'password', '}*)6OB2B}+Nd', 'pkgname', '', 'maxftp', 11,
    
    'maxlst', 'unlimited', 'maxsub', 5) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line
    
    1906
            Whostmgr::Accounts::Create::_createaccount('featurelist', 'default', 'username', 'asplpl',
    
    'max_email_per_hour', 'unlimited', 'maxpop', 11, 'cpmod', 'x3', 'customip', '--Auto Assign--',
    
    'maxaddon', 2, 'quota', 'unlimited', 'hasuseregns', 1, 'dbuser', 'asplpl',
    
    'max_defer_fail_percentage', 'unlimited', 'maxpark', 2, 'cgi', 1, 'plan', 'moving', 'bwlimit',
    
    20000, 'maxsql', 11, 'domain', 'aspl2.mydom.net', 'sign', '', 'language', 'en', 'contactemail',
    
    'tweaker@mydom.net', 'mxcheck', 'local', 'password', '}*)6OB2B}+Nd', 'pkgname', '', 'maxftp', 11,
    
    'maxlst', 'unlimited', 'maxsub', 5) called at whostmgr/bin/whostmgr5 line 565
            main::wwwacct() called at whostmgr/bin/whostmgr5 line 214
     
    #1 tweaker, May 21, 2016
    Last edited by a moderator: May 21, 2016
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,146
    Likes Received:
    34
    Trophy Points:
    48
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello :),

    Try to change your account user name while creating account on your server and also please check cPanel error logs file for the more information.
     
  3. tweaker

    tweaker Member

    Joined:
    Sep 25, 2015
    Messages:
    14
    Likes Received:
    1
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Root Administrator
    tried changing domain.tld, username in all cases same error message comes which I've attached.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    653
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Check to verify if your system is out of disk space or inodes with the following commands:

    Code:
    df -h
    df -i
    Thank you.
     
Loading...

Share This Page