unable to add the user,

Hi,

Login to your server and check whether the user had a home directory and verify /etc/passwd, If already persists then remove the home directory for that user as well as delete the line for the particular user in /etc/passwd file, Also check if this username is in httpd.conf file, If you found then remove from there. Your issue will fixed

 

also ensure that what ever you use as your home directory, usually "home" has a slash before it, so if you use home, ensure to have the prefix /home

That was what caused my issue!

 

I have the same problem:

WWWAcct 10.1 (c) 1997-2006 cPanel, Inc.

+===================================+
| New Account Info |
+===================================+
| Domain: retg54tregf.com
| Ip: 67.15.204.38 (n)
| HasCgi: y
| UserName: retg54tr
| PassWord: 32e32e
| CpanelMod: Xskin7br
| HomeRoot: home
| Quota: 0 Meg
| NameServer1: ns1.srvlinux.com
| NameServer2: ns2.srvlinux.com
| NameServer3:
| NameServer4:
| Contact Email:
+===================================+
Unable to add the user retg54tr