Unable to add user to new databases in sql

A client is unable to create any new databases using cpanel,
add any existing users to existing databases..

His password has been reset.
Latest cpanel release version.
mysql (3.23.56)

I wasn't able to find anything in a search of the forum.

 

busted out the mysql book

mysql -h localhost -u root

use mysql
grant all on *.* to insertuser@'localhost' identified by 'pass';

quit