hellodaniel

Registered
Dec 3, 2018
2
0
1
Melbourne, Australia
cPanel Access Level
Reseller Owner
Hiya,

Within WHM and/or cPanel Addon/Parked domains I'm unable to add a domain starting with www

In this case, I'm trying to add www.id.au but it keeps stripping, in all instances, the www bit.

Not that www.id.au is a different domain to id.au, where www is the domain and id.au is the TLD

See, for example, attached whois record for www[.id.au]

Thanks in advaaaaaance.

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Last edited by a moderator:

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,754
315
363
Chesapeake, VA
cPanel Access Level
DataCenter Provider
I can see why this would be problematic. So you're saying its like www.com?

You'll probably have to put a ticket in on that would be my guess.
 

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,754
315
363
Chesapeake, VA
cPanel Access Level
DataCenter Provider
Unlikely if you just have a reseller account and your provider is unwilling to assist.

Maybe consider getting your own cloud server and the You could contact cpanel directly about it.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hello @hellodaniel

This is not permitted and it is done so by design. You also cannot create any www.tld domain. I looked back in our cases and we did have one open some time ago for this behavior but it was closed as won't fix and I don't believe the reasoning behind that decision has changed.