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Unable to backup my mysql database

Discussion in 'Database Discussion' started by ougogo, Sep 15, 2013.

  1. ougogo

    ougogo Well-Known Member

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    Hi,

    I am unable to backup my mysql database using the Backups feature in cPanel.
    I've severals database but they don't appear in Backups feature in cPanel.
    But I'm able to backup my database with my resseller account.

    I've already check permissions in my package configuration.

    Any tips?
     
    #1 ougogo, Sep 15, 2013
  2. ougogo

    ougogo Well-Known Member

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    Here a screenshot of page where I should able to download my backup.

    cpanel-1.png

    I see all my settings, but no databases....


    Thanks !
     
    #2 ougogo, Sep 16, 2013
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Looks like a custom style to me. Try switching to the default style to see if its a style issue.
     
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    #3 Infopro, Sep 16, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Are your databases listed under the "MySQL" area in cPanel? Also, do you notice any specific error messages in the cPanel error log (/usr/local/cpanel/logs/error_log) when you browse to the page that you referenced?

    Thank you.
     
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    #4 cPanelMichael, Sep 16, 2013
  5. ougogo

    ougogo Well-Known Member

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    It is already the default style, with some disable options but not in relation with Mysql or databases.


    Yes there are listed.
    And no error about the page.


    Best regards,
    Hugo
     
    #5 ougogo, Sep 16, 2013
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Please open a support ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #6 cPanelMichael, Sep 16, 2013
  7. ougogo

    ougogo Well-Known Member

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    Thanks.

    That's my ticket support number : 4347901
     
    #7 ougogo, Sep 16, 2013
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What style is that you're using then? This is what my default style looks like of course:
     

    Attached Files:

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    #8 Infopro, Sep 16, 2013
  9. cPMatthewM

    cPMatthewM Member
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    What happens when you just run a mysqldump? If you can login to SSH and run the following it may help determine the issue:

    mysqldump horde > horde.sql

    That'll make a backup of the horde database which is generally pretty small so it's good to test on.

    If you run that and it presents errors post the full output here, I'll see if I can give some direction.
     
    #9 cPMatthewM, Sep 16, 2013
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    To update, this was the result of invalid ownership on files associated with the account in the following directory:

    Code:
    /var/cpanel/databases/
    The resolution was to update ownership of the files to "root:$username".

    Thank you.
     
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    #10 cPanelMichael, Sep 17, 2013
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