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unable to change password in whm

Discussion in 'General Discussion' started by marbles1704, Oct 18, 2009.

  1. marbles1704

    marbles1704 Member

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    Hello,
    when i try to change a password account i get this error ..
    PHP:
    The password for 'rochie' could not be changed because
    Any help please?
     
  2. Bob Weston

    Bob Weston Member

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    is the account suspended? That is the only reason I can think of.

    Bob
     
  3. marbles1704

    marbles1704 Member

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    it`s not suspended ... on every account i get this error if i try to change password
     
  4. Bob Weston

    Bob Weston Member

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    do you have ssh access? If so try

    passwd rochie

    rochie being the user name.

    if it works you will see this:

    Enter new UNIX password:
    Retype new UNIX password:
    passwd: password updated successfully

    if not post the error here.

    Bob
     
  5. marbles1704

    marbles1704 Member

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    solved with ssh access thanks ... but i dont understand why not working in whm
     
  6. cPanelKenneth

    cPanelKenneth cPanel Development
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    What is your full cPanel version number?

    After you attempt to change the password via WHM, are there any relevant entries in /usr/local/cpanel/logs/error_log ?
     
  7. marbles1704

    marbles1704 Member

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    11.24.5-CURRENT in my error_log it is a total mess
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Total mess, doesn't help much. :p

    Your cPanel version is a bit out of date, the latest CURRENT is 11.25.0
    You might want to update normally and see if that solves the problem.

    HTH
     
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