unable to change password in whm

marbles1704

Member
Jan 15, 2006
11
0
151
Hello,
when i try to change a password account i get this error ..
PHP:
The password for 'rochie' could not be changed because:
Any help please?
 

Bob Weston

Member
Oct 18, 2009
5
0
51
do you have ssh access? If so try

passwd rochie

rochie being the user name.

if it works you will see this:

Enter new UNIX password:
Retype new UNIX password:
passwd: password updated successfully

if not post the error here.

Bob
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
solved with ssh access thanks ... but i dont understand why not working in whm
What is your full cPanel version number?

After you attempt to change the password via WHM, are there any relevant entries in /usr/local/cpanel/logs/error_log ?