The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Unable to complete cPanel Update (upcp)

Discussion in 'General Discussion' started by fdnven, Nov 22, 2014.

  1. fdnven

    fdnven Well-Known Member

    Joined:
    Feb 14, 2006
    Messages:
    109
    Likes Received:
    0
    Trophy Points:
    16
    Unable to complete cPanel Update ...failed, exited with code 255 (signal = 0)

    Hi,

    Update does not complete currently stuck at WHM 11.46.0 (build 15). Below is the log of the event.

    Code:
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (202939) at Sat Nov 22 09:20:52 2014
    [20141122.092052]   Detected cron=1 (env var CPANEL_IS_CRON was present before this process started.)
    [20141122.092052]   1% complete
    [20141122.092052]   Running Standardized hooks
    [20141122.092052]   2% complete
    [20141122.092052]   mtime on upcp is 1415179162 (Wed Nov  5 01:19:22 2014)
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (202943) at Sat Nov 22 09:20:53 2014
    [20141122.092053]   Detected version '11.46.0.15' from version file.
    [20141122.092053]   Running version '11.46.0.15' of updatenow.
    [20141122.092053]   Using mirror '74.50.120.123' for host 'httpupdate.cpanel.net'.
    [20141122.092053]   Target version set to '11.46.0.17'
    [20141122.092053]   Switching to 11.46.0.17 to determine if we can reach that version without failure.
    [20141122.092053]   Retrieving and staging /cpanelsync/11.46.0.17/cpanel/scripts/updatenow.static.bz2
    [20141122.092053]   Using mirror '208.109.109.239' for host 'httpupdate.cpanel.net'.
    [20141122.092053]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
    [20141122.092053]   Become an updatenow.static for version: 11.46.0.17
    => Log closed Sat Nov 22 09:20:53 2014
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync (202943) at Sat Nov 22 09:20:54 2014
    [20141122.092054]   Detected version '11.46.0.15' from version file.
    [20141122.092054]   Running version '11.46.0.17' of updatenow.
    [20141122.092054]   Using mirror '208.109.109.239' for host 'httpupdate.cpanel.net'.
    [20141122.092054]   Target version set to '11.46.0.17'
    [20141122.092054]   Checking license
    [20141122.092054]   License file check complete
    => Log closed Sat Nov 22 09:20:54 2014
    [20141122.092054]   17% complete
    [20141122.092054] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1416676852.log` failed, exited with code 255 (signal = 0)
    => Log closed Sat Nov 22 09:20:54 2014
     
    #1 fdnven, Nov 22, 2014
    Last edited: Nov 23, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. fdnven

    fdnven Well-Known Member

    Joined:
    Feb 14, 2006
    Messages:
    109
    Likes Received:
    0
    Trophy Points:
    16
    Here is the ticket# 5737333
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    To update, this occurred because new files could not be written to the /var/tmp directory. The user remounted /var/tmp to address the issue.

    Thank you.
     
  5. Neutrall

    Neutrall Member
    PartnerNOC

    Joined:
    Jul 22, 2014
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider

    Hi Michael :D,

    I have the same problem (Ticket ID #5843845).

    Eric from cPanel advised me that this is a System Admin issue... The server is about 2 week old and only have one big site running on it, I can't see what could have cause this :confused:, but from Eric test :

    I can only assume that remounting the /var/tmp will solve the issue (finger are cross!)

    Could you just guide me on how to remount the drive :D ?

    Thank you!
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    You could try running the following command:

    Code:
    /scripts/securetmp
    Enter "Y" when it asks if you "Would you like to secure /tmp & /var/tmp now?".

    Let us know if it helps.

    Thank you.
     
  7. Neutrall

    Neutrall Member
    PartnerNOC

    Joined:
    Jul 22, 2014
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Thank you Michael,

    Unfortunatly this didn't do the trick, I've still got the same error while trying to update CP.

    The script you've suggested did mentioned that the /tmp & /var/tmp was already secured.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Please report that issue to your hosting provider/data center, or a qualified system administrator. It's likely going to require some manual changes to the /var/tmp partition on your system.

    Thank you.
     
Loading...

Share This Page