Unable to Complete MySQL/MariaDB Upgrade

[strensnik]

I am attempting to upgrade MySQL from 5.6 to 5.7. I step 3, whether I choose unattended or interactive upgrade the "Continue" button is not available to be selected (it is "greyed" out)

 

[vacancy]

There may be a conflicting configuration.

Can you share a screenshot?

 

[strensnik]

I'm not sure what screen shot you want. Here are steps 1-3 for the upgrade. As you can see I am unable to click Continue on step 3

 

[vacancy]

With interactive upgrade you can complete operations.

 

[strensnik]

No, same even when I choose interactive

 

[cPanelLauren]

HI @strensnik

Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

 

[strensnik]

HI @strensnik

Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

Your Support Request ID is: 10473561

 

[strensnik]

It was a browser issue. When I switched from Edge to Chrome the CONTINUE button was available (dark blue). Funny thing is I am unable to use Chrome on the cPanel ticket site...I need to use Edge.
thanks for your help

 

[cPanelLauren]

Hi @strensnik


How odd, I use chrome for everything and haven't experienced an issue. What version are you running?

Thanks!