Unable to connect: Connection refused at /usr/local/cpanel/Cpanel/HttpRequest.pm

[diracuser]

I'm going to update my CPanel version from 11.48.4 to 11.50.
By default in my server the automatic update is blocked so i'm going to
check the options in Server Configuration --> Update Preferences

So when I Click in Update Preferences i get the following error


Unable to connect: Connection refused at /usr/local/cpanel/Cpanel/HttpRequest.pm line 988.


A fatal error or timeout occurred while processing this directive.

exit level [die] [pid=24957] (Unable to retrieve tier version info: No such file or directory)
at /usr/local/cpanel/Cpanel/Logger.pm line 518.
Cpanel::Logger::logger(Cpanel::Logger=HASH(0x49316e0), HASH(0x495d720)) called at /usr/local/cpanel/Cpanel/Logger.pm line 356
Cpanel::Logger::die(Cpanel::Logger=HASH(0x49316e0), "Unable to retrieve tier version info: No such file or directory") called at /usr/local/cpanel/Cpanel/Update.pm line 173
Cpanel::Update::get_remote_tiers_info(HASH(0x49a08c0)) called at whostmgr/bin/whostmgr2.pl line 1774
main::updateconf() called at whostmgr/bin/whostmgr2.pl line 1213


Can you help me?

 

[ModServ]

What's the output of these commands:

df -h
/usr/local/cpanel/cpanel -V
cat /etc/cpupdate.conf

 

[diracuser]

/usr/local/cpanel/cpanel -V --> 11.48.4 (bulid 4)

cat /etc/cpupdate.conf :

CPANEL=release
RPMUP=daily
SARULESUP=daily
STAGING_DIR=/usr/local/cpanel
UPDATES=manual

 

[ModServ]

What about

df -h

 

[diracuser]

ds -h -->I have enough space:
Filesystem Size Used Avail Use% Mounted on
/dev/xxxx 335G 71G 248G 23% /



And today when I click in EasyApache(Apache Update) option, It show the following message : "Making sure we have the latest files..." And it not load the options.. It isn't shown any error but it not load the option .. It's always loading .....

 

[ModServ]

Yes, this issue happened to me in EasyApache and it was a slow connection from cPanel servers, so I've waited about 2 hours till retrieving the files!!!

About cPanel update I guess you need to open a Support Ticket to them.

 

[cPanelMichael]

Hello

Could you verify if cPanel updates are still failing at this time when forcing a cPanel update via the "/scripts/upcp --force" command?

Thank you.

 

[diracuser]

Thanks, I solved the problem

I had this file /etc/cpsources.conf
so the support team suggest me to remove / rename this file, i did and the
Update Preferences worked.

Thanks!

 

[cPanelMichael]

I'm happy to see the issue is now resolved. That file forces a specific mirror, so it's likely a bad mirror was defined in the file. Thank you for updating us with the outcome.