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Unable to connect cpanel.: Urgent

Discussion in 'General Discussion' started by mak_the_admin, Dec 22, 2007.

  1. mak_the_admin

    mak_the_admin Member

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    Hello,

    One of our client is unable to access cpanel account of their clients from whm.
    whm-> Account Information-> List Account-> domain name-> click on cp icon
    and it says "Login attempt failed"

    Please let us know solutions if any as soon as possible.

    Thank you.
     
  2. Stefaans

    Stefaans Well-Known Member

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    Location:
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    When logged in to WHM as root, go to Tweak Settings and check the "Disable login with root or reseller password..." setting. If this setting is checked, uncheck it.
     
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