Unable to connect to the database error

Levern Rothwell

Registered
Aug 24, 2018
3
1
3
South Africa
cPanel Access Level
Website Owner
Please can someone help me out, this is the notification i keep getting when trying to log in to my email

DATABASE ERROR: CONNECTION FAILED!
Unable to connect to the database!
Please contact your server-administrator.

im new to all this so im not sure what to do

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello @Levern Rothwell,

The previous post is correct. The error message suggests that MySQL is not running, and thus your web hosting provider would need to assist you with that. Let us know if you have any additional questions.

Thank you.