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Unable to connect to the database error

Discussion in 'Database Discussion' started by Levern Rothwell, Aug 24, 2018.

  1. Levern Rothwell

    Levern Rothwell Registered

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    Please can someone help me out, this is the notification i keep getting when trying to log in to my email

    DATABASE ERROR: CONNECTION FAILED!
    Unable to connect to the database!
    Please contact your server-administrator.

    im new to all this so im not sure what to do

    Thanks
     
  2. dalem

    dalem Well-Known Member PartnerNOC

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    since you are listed as a website owner
    you will need to contact your provider to resolve the issue
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Levern Rothwell,

    The previous post is correct. The error message suggests that MySQL is not running, and thus your web hosting provider would need to assist you with that. Let us know if you have any additional questions.

    Thank you.
     
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  4. Levern Rothwell

    Levern Rothwell Registered

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    Thank you, it seemed to have worked this morning! i think it could of been an error throughout the network
     
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