Unable to connect via FTP

[Kenny C]

Hey I am a developer jumping on a new project and I am unable to FTP into the server.

I created a new account with [email protected] and added a password and a home directory. Trying to access FTP through Filezilla and Cyberduck on a mac did not work even when downloading the FTP configuration provided by cPanel.

Tried this:

Host: ftp.domain.com
User: [email protected] (also tried just "dev")
Password: my password
Protocol: FTP
Encryption (Filezilla): Use explicit FTP over TLS if available

Tried many combinations of this.

I am getting:

Status: Disconnected from server
Status: Resolving address of ftp.vortexconsulting.net
Status: Connecting to **.**.**.**:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER dev
Response: 331 User dev OK. Password required
Command: PASS *************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Please HELP!

 

[cPanelMichael]

Hello

Have you verified if the domain name resolves to the correct IP address, and if not, tried connecting directly over the server's IP address? Are you logging in with a virtual FTP account or the cPanel account username (account username does not utilize the @domain suffix)?

Thank you.

 

[Kenny C]

Hey, I was actually just able to finally connect by selecting "Only use plain FTP (insecure)"

 

[cPanelMichael]

I am happy to see you were able to connect. You may want to consult with the hosting provider if you prefer to use SSL and it's unavailable through FTP on this server.

Thank you.

 

[Kenny C]

Will do thank you for your help!