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Unable to connect via FTP

Discussion in 'General Discussion' started by Kenny C, Jan 4, 2016.

  1. Kenny C

    Kenny C Member

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    Hey I am a developer jumping on a new project and I am unable to FTP into the server.

    I created a new account with dev@domain.com and added a password and a home directory. Trying to access FTP through Filezilla and Cyberduck on a mac did not work even when downloading the FTP configuration provided by cPanel.

    Tried this:

    Host: ftp.domain.com
    User: dev@domain.com (also tried just "dev")
    Password: my password
    Protocol: FTP
    Encryption (Filezilla): Use explicit FTP over TLS if available

    Tried many combinations of this.

    I am getting:

    Status: Disconnected from server
    Status: Resolving address of ftp.vortexconsulting.net
    Status: Connecting to **.**.**.**:21...
    Status: Connection established, waiting for welcome message...
    Status: Initializing TLS...
    Status: Verifying certificate...
    Status: TLS connection established.
    Command: USER dev
    Response: 331 User dev OK. Password required
    Command: PASS *************
    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

    Please HELP!
     
    #1 Kenny C, Jan 4, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    Have you verified if the domain name resolves to the correct IP address, and if not, tried connecting directly over the server's IP address? Are you logging in with a virtual FTP account or the cPanel account username (account username does not utilize the @domain suffix)?

    Thank you.
     
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    #2 cPanelMichael, Jan 4, 2016
  3. Kenny C

    Kenny C Member

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    Hey, I was actually just able to finally connect by selecting "Only use plain FTP (insecure)"
     
    #3 Kenny C, Jan 4, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    I am happy to see you were able to connect. You may want to consult with the hosting provider if you prefer to use SSL and it's unavailable through FTP on this server.

    Thank you.
     
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    #4 cPanelMichael, Jan 4, 2016
  5. Kenny C

    Kenny C Member

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    Will do thank you for your help!
     
    #5 Kenny C, Jan 5, 2016
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