Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Unable to connect via FTP

Discussion in 'General Discussion' started by Kenny C, Jan 4, 2016.

  1. Kenny C

    Kenny C Member

    Joined:
    Jan 4, 2016
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    San Francisco
    cPanel Access Level:
    Website Owner
    Hey I am a developer jumping on a new project and I am unable to FTP into the server.

    I created a new account with dev@domain.com and added a password and a home directory. Trying to access FTP through Filezilla and Cyberduck on a mac did not work even when downloading the FTP configuration provided by cPanel.

    Tried this:

    Host: ftp.domain.com
    User: dev@domain.com (also tried just "dev")
    Password: my password
    Protocol: FTP
    Encryption (Filezilla): Use explicit FTP over TLS if available

    Tried many combinations of this.

    I am getting:

    Status: Disconnected from server
    Status: Resolving address of ftp.vortexconsulting.net
    Status: Connecting to **.**.**.**:21...
    Status: Connection established, waiting for welcome message...
    Status: Initializing TLS...
    Status: Verifying certificate...
    Status: TLS connection established.
    Command: USER dev
    Response: 331 User dev OK. Password required
    Command: PASS *************
    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

    Please HELP!
     
    #1 Kenny C, Jan 4, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Have you verified if the domain name resolves to the correct IP address, and if not, tried connecting directly over the server's IP address? Are you logging in with a virtual FTP account or the cPanel account username (account username does not utilize the @domain suffix)?

    Thank you.
     
    #2 cPanelMichael, Jan 4, 2016
  3. Kenny C

    Kenny C Member

    Joined:
    Jan 4, 2016
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    San Francisco
    cPanel Access Level:
    Website Owner
    Hey, I was actually just able to finally connect by selecting "Only use plain FTP (insecure)"
     
    #3 Kenny C, Jan 4, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I am happy to see you were able to connect. You may want to consult with the hosting provider if you prefer to use SSL and it's unavailable through FTP on this server.

    Thank you.
     
    #4 cPanelMichael, Jan 4, 2016
  5. Kenny C

    Kenny C Member

    Joined:
    Jan 4, 2016
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    San Francisco
    cPanel Access Level:
    Website Owner
    Will do thank you for your help!
     
    #5 Kenny C, Jan 5, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Unable connect
  1. DevTeam9200

    cPanel accounts unable to use SMTP Send connectors

    DevTeam9200, Jan 29, 2018, in forum: E-mail Discussions
    Replies:
    1
    Views:
    211
    cPanelMichael
    Jan 30, 2018
  2. JoshuaAdamson

    Unable to connect to website

    JoshuaAdamson, Jan 5, 2018, in forum: General Discussion
    Replies:
    11
    Views:
    183
    Infopro
    Jan 5, 2018
  3. alandioda

    Unable to connect to my mysql database

    alandioda, Oct 8, 2017, in forum: Database Discussions
    Replies:
    2
    Views:
    427
    cPanelMichael
    Oct 9, 2017
  4. halcyon2600

    Unidentified SSH connections / unable to restrict or block

    halcyon2600, Sep 20, 2017, in forum: Security
    Replies:
    6
    Views:
    325
    halcyon2600
    Sep 21, 2017
  5. arunnair555

    Unable to connect to aws RDS from WHM

    arunnair555, Jun 30, 2017, in forum: Database Discussions
    Replies:
    5
    Views:
    846
    cPanelMichael
    Jul 3, 2017

Share This Page