Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Unable to Copy Some Accounts with User Password

Discussion in 'Data Protection' started by 3clouds, May 31, 2019.

Tags:
  1. 3clouds

    3clouds Member

    Joined:
    May 28, 2019
    Messages:
    11
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hi Guys,

    I am using Copy An Account From Another Server with an Account Password options to copy from reseller account.

    I copied many accounts, but some accounts shows me error!
    The error messages are below: (username and IP has been changed due to privacy & security)
    ------------------
    Trying to fetch cpmove file via cPanel API!
    Fetching current backups from remote server …cPanel Login Failed: 403 Forbidden Access denied
    Failed to fetch cpmove file via cPanel API.
    Failed: Error while executing “/usr/local/cpanel/scripts/getremotecpmove”. The “/usr/local/cpanel/scripts/getremotecpmove 1.1.1.1 username” command (process 1804377) reported error number 1 when it ended.:
    --------------------

    This is showing cPanel Login Failed: 403 Forbidden Access denied but I can login using same password on reseller servers user account. Also I can copy other accounts from same server but some account shows me the error.

    Thanks
     
  2. GOT

    GOT Get Proactive! PartnerNOC

    Joined:
    Apr 8, 2003
    Messages:
    1,484
    Likes Received:
    187
    Trophy Points:
    193
    Location:
    Chesapeake, VA
    cPanel Access Level:
    DataCenter Provider
    I assume you do not have root to the remote system?

    Any chance the accounts that are erroring are suspended?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. 3clouds

    3clouds Member

    Joined:
    May 28, 2019
    Messages:
    11
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello GOT,

    Thank you for your reply. I have root access as well. I copied some accounts too. But I don't know why some accounts refusing! Those accounts are not suspended. I didn't copied suspended account.

    Thanks
     
  4. GOT

    GOT Get Proactive! PartnerNOC

    Joined:
    Apr 8, 2003
    Messages:
    1,484
    Likes Received:
    187
    Trophy Points:
    193
    Location:
    Chesapeake, VA
    cPanel Access Level:
    DataCenter Provider
    If you have root it's always better to try copying it as root instead.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,528
    Likes Received:
    2,180
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @3clouds,

    Can you verify if the issue persists when using WHM >> Transfer Tool to perform the transfer?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice