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unable to create cname mail or webmail

Discussion in 'Bind / DNS / Nameserver Issues' started by ciscert, Jul 29, 2015.

  1. ciscert

    ciscert Registered

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    Hi Support

    we have an domain mydomain.net.sa and needs to add cname record (mail or webmail) getting this error: That name is reserved (already in use). As we have host the emails in third party already how we can resolve this issue.
     
    #1 ciscert, Jul 29, 2015
    Last edited by a moderator: Jul 29, 2015
  2. ciscert

    ciscert Registered

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    Anyone can help please

    Hi Support

    could anyone support for the same issue
     

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    #2 ciscert, Jul 31, 2015
    Last edited by a moderator: Jul 31, 2015
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Has your hosting provider granted you access to the "Advanced DNS Zone Editor" option in cPanel? If not, you will need to contact them and request they update the CNAME records for on your behalf.

    Thank you.
     
  4. ciscert

    ciscert Registered

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    Hi Support

    Thanks for the update i have full access to advance DNS zone editor but when i tried to add the cname get this error message in the attachment above also i am not see any cname record in the list related to mail or webmail.

    Could you help.

    Thanks
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The image you attached shows you are using the "Simple DNS Zone Editor", and not the "Advanced DNS Zone Editor". Could you elaborate on this?

    Thank you.
     
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