Unable to create feature list

[Dan_]

Hi,

We're having the following issue on a cPanel 54 server when trying to create a feature list as a reseller:

[2016-02-02 14:07:53 +0000] info [xml-api] Invalid featurelist name provided: "hello" is invalid for reseller "reselleruser". [create_featurelist] version [1].

We've tried running upcp and can't find any reason why this would be happening. It isn't just happening on a particular reseller, it happens on any.

Thanks

 

[cPanelKenneth]

Are your creating these for your reseller, or by the reseller directly?
Are the creation attempts happening in the WHM UI, or via API calls?

 

[Dan_]

They're happening when we create them for the reseller and when the reseller creates them.

They're being created through the WHM UI, I just pulled that line from the cPanel logs at the time it happened.

 

[cPanelKenneth]

I did some investigation. Reseller owned feature lists must be named: reseller_featurelist.

If my reseller name is 'ken' and I want to create a feature list named 'hello' then I must input 'ken_hello' in the feature list name field. Only root-enabled resellers are able to create feature lists that do not have a reseller name prefix. Feature lists without the reseller name prefix are considered global, available to all resellers on the system.

I filed case CPANEL-4039 to have the UI clarified regarding the requirements.