Unable to create forwarders on a particular account.

[Zxin]

RESOLVED: Unable to create forwarders on a particular account.

Using: WHM 10.1.0 cPanel 10.2.0-C81
Problem Sumary: Unable to create forwarders on a particular account.
I can create forwarders on other accounts just not on a particular account.
(set to unlimited everything)
When I create a forwarder it says created, then when you look at the list its blank.
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To reproduce: Login to cpanel for site in question.
Click on Mail, click on Forwarders, click on Add Forwarder,
add [email protected] masterlogin (the master account, or any account for that matter)
message as follows:
Click [Add a new Forwarder]

All email sent to [email protected] will now be redirected to masterlogin

Click on [Go Back]

And the Current Forwarders list is blank.

Using anyother account it works!

Any ideas folks?

-Thomas

 

[dalem]

your can edit the /etc/valiases/domain.com manually in SSH I know thats not a fix

I had the same problem once and cpanel upgrade cured it
so it may be a permission problem with your valiases file

try running /scripts/fixvaliases in SSH

 

[cPanelBilly]

check the permissions and owenership on the /etc/valiases/domain.com

 

[dalem]

thanks cPanelBilly but i just said that above

 

[ealfert]

I had the same problem today. One account out of several hundred is not able to created aliases/forwards. All the others can. The permissions and ownership of /etc/valiases/domain.tld for the non-working domain is the same as the rest that do work.

I took the suggestion above and ran /scripts/fixvaliases and it solved the problem. When I look at the /etc/valiases directory, the permissions and ownership of files did not change so the /scripts/fixvaliases script but be changing settings somewhere else.

Well...anyways..it solved my problem and I just wanted to confirm that the suggestion above may also work for others.

 

[Zxin]

Well it turned out that the /etc/valiases/domain.com
didnt even exist (odd).
So a 0 byte file was created and perms duplicated based on other files in the same directory, and voila it worked.

I sure would like to find out how the file dropped off the face o da disk.

-Thomas

PS Sorry it took me a while to mark this post as being resolved,
I was away on vacation and it sliped off my to-do list.
Thanks for all the tips folks!

check the permissions and owenership on the /etc/valiases/domain.com