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Unable to create forwarders on a particular account.

Discussion in 'General Discussion' started by Zxin, May 12, 2005.

  1. Zxin

    Zxin Member

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    RESOLVED: Unable to create forwarders on a particular account.

    Using: WHM 10.1.0 cPanel 10.2.0-C81
    Problem Sumary: Unable to create forwarders on a particular account.
    I can create forwarders on other accounts just not on a particular account.
    (set to unlimited everything)
    When I create a forwarder it says created, then when you look at the list its blank.
    -----
    To reproduce: Login to cpanel for site in question.
    Click on Mail, click on Forwarders, click on Add Forwarder,
    add hello@DOMAIN.com masterlogin (the master account, or any account for that matter)
    message as follows:
    Click [Add a new Forwarder]

    All email sent to hello@DOMAIN.com will now be redirected to masterlogin

    Click on [Go Back]

    And the Current Forwarders list is blank.

    Using anyother account it works!

    Any ideas folks?

    -Thomas
     
    #1 Zxin, May 12, 2005
    Last edited: Jun 6, 2005
  2. dalem

    dalem Well-Known Member
    PartnerNOC

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    your can edit the /etc/valiases/domain.com manually in SSH I know thats not a fix

    I had the same problem once and cpanel upgrade cured it
    so it may be a permission problem with your valiases file

    try running /scripts/fixvaliases in SSH
     
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    #2 dalem, May 12, 2005
  3. cPanelBilly

    cPanelBilly Guest

    check the permissions and owenership on the /etc/valiases/domain.com
     
    #3 cPanelBilly, May 12, 2005
  4. dalem

    dalem Well-Known Member
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    thanks cPanelBilly but i just said that above :confused:
     
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    #4 dalem, May 12, 2005
  5. ealfert

    ealfert Member

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    I had the same problem today. One account out of several hundred is not able to created aliases/forwards. All the others can. The permissions and ownership of /etc/valiases/domain.tld for the non-working domain is the same as the rest that do work.

    I took the suggestion above and ran /scripts/fixvaliases and it solved the problem. When I look at the /etc/valiases directory, the permissions and ownership of files did not change so the /scripts/fixvaliases script but be changing settings somewhere else.

    Well...anyways..it solved my problem and I just wanted to confirm that the suggestion above may also work for others.
     
    #5 ealfert, Jun 2, 2005
  6. Zxin

    Zxin Member

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    Well it turned out that the /etc/valiases/domain.com
    didnt even exist (odd).
    So a 0 byte file was created and perms duplicated based on other files in the same directory, and voila it worked.

    I sure would like to find out how the file dropped off the face o da disk.

    -Thomas

    PS Sorry it took me a while to mark this post as being resolved,
    I was away on vacation and it sliped off my to-do list.
    Thanks for all the tips folks!

     
    #6 Zxin, Jun 6, 2005
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