Unable to create last ftp account

[Geo Grav]

We have recently experienced the following where the last ftp account can't be created.

Error: You have already used your maximum allotment of (10) of FTP (File Transfer Protocol) accounts.

Some experimenting suggests that it may occur when you hit as we saw this when we hit 12/15.

Server details:

cPanel Version 68.0 (build 13)
Apache Version 2.4.29
PHP Version 5.4.45
Architecture x86_64
Operating System linux
Perl Version 5.10.1

Server is running Centos 6.9.

See attachment:

 

[cPWilliamL]

Hi,

To be clear, you're saying that the error is being shown before you reach the limit? You can verify the limit as below:

whmapi1 accountsummary user=$user|grep maxftp

I've tried to replicate this in my test server, but was unable to. If you are seeing this error without actually using that many FTP accounts, please open a ticket so we can review the issue.

Thanks,