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Unable to create new account

Discussion in 'General Discussion' started by Supeforce, Dec 27, 2017.

  1. Supeforce

    Supeforce Registered

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    Hello,

    We have been using Godaddy VPS and we are unable to create a new account from the WHM Panel for the past few days. Tried calling Godaddy support couple of times and they seem to have no idea about what they are talking.

    This is the error I am getting "A fatal error or timeout occurred while processing this directive" and attaching a copy of the error.
     

    Attached Files:

  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know what's output to /usr/local/cpanel/logs/error_log when you attempt to create the account? Or, click on the "Show" link to see the expanded error message.

    Thank you.
     
  3. Supeforce

    Supeforce Registered

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    I am unable to click on "Show". The pop-up doesn't go and where do I find this /usr/local/cpanel/logs/error_log
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like you have updated your access level to "Reseller Owner". As a reseller, you won't be able to access the server via SSH as root to review the cPanel error log. Instead, you will need to contact your reseller hosting provider to have them investigate that error message.

    Thank you.
     
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