Unable to create or remove accounts / New accounts not in list accounts

cPanelNick

Administrator
Staff member
Mar 9, 2015
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158
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DataCenter Provider
There was a thread on this, however vb seems to have eaten it when multiple threads got merged together

===

Anyways, here is the fix:

1) Check your /etc/resolv.conf. If its missing valid nameservers this can be the cause

dig . NS

If this times out then this is the problem. You have to fix your /etc/resolv.conf

2) Make sure you aren't missing perl modules or have 11.x scripts on a 10.x machine

run

/scripts/perlinstaller File::Copy::Recursive
/usr/local/cpanel/bin/checkperlmodules --bootstrap
/usr/local/cpanel/bin/checkperlmodules --full

If you want to keep 10.x:
echo "CPANEL=stable" >> /etc/cpupdate.conf

/scripts/upcp --force

3) If this does not work enter a ticket @ https://tickets.cpanel.net/submit/
 

claudio

Well-Known Member
Jul 31, 2004
201
0
166
Cpanel Nick

Hello

thanks to your kind help

i did exactly this you said more than one time in more than one server

although i can create accounts after the /upcp --force it only works for one day

so i took a look today in the cpanel error log and it has just one line saying:

cPanel 11.x /scripts/wwwacct running on a 10.x machine!!! /scripts were updated without cPanel! Please run /scripts/upcp --force to force synchronization. at /scripts/wwwacct line 13.
BEGIN failed--compilation aborted at /scripts/wwwacct line 15.

maybe you can give me another clue based on this error log

also i realise that wwwacct is dated Jun/16

[email protected] [/scripts]# ls -lh wwwacct
-rwxr-xr-x 1 root root 5.6K Jun 16 01:04 wwwacct*

it seems that when i did /upcp --force it placed a wwwacct of cpanel 10 generation (yesterday Jun/15)

but at night it was replaced for a wwwacct cpanel 11 generation Jun/16

imediattly after the /upcp --force i re-edited back /etc/cpupdate.conf to:

CPANEL=never
RPMUP=never
SYSUP=never

so that is why i see no reason for it change wwwacct alone at night

should i update system too? or perl to 5.8.8? or leave as MANUAL the cpupdate.conf?

thank you

Claudio
 
Last edited:

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,488
35
158
cPanel Access Level
DataCenter Provider
Cpanel Nick

Hello

thanks to your kind help

i did exactly this you said more than one time in more than one server

although i can create accounts after the /upcp --force it only works for one day

so i took a look today in the cpanel error log and it has just one line saying:

cPanel 11.x /scripts/wwwacct running on a 10.x machine!!! /scripts were updated without cPanel! Please run /scripts/upcp --force to force synchronization. at /scripts/wwwacct line 13.
BEGIN failed--compilation aborted at /scripts/wwwacct line 15.

maybe you can give me another clue based on this error log

also i realise that wwwacct is dated Jun/16

[email protected] [/scripts]# ls -lh wwwacct
-rwxr-xr-x 1 root root 5.6K Jun 16 01:04 wwwacct*

it seems that when i did /upcp --force it placed a wwwacct of cpanel 10 generation (yesterday Jun/15)

but at night it was replaced for a wwwacct cpanel 11 generation Jun/16

imediattly after the /upcp --force i edited /etc/cpupdate.conf to:

CPANEL=never
RPMUP=never
SYSUP=never

so that is why i see no reason for it change wwwacct alone at night

should i update system too? or perl to 5.8.8? or leave as MANUAL the cpupdate.conf?

thank you

Claudio

Change CPANEL=never to

CPANEL=stable (if you want to keep 10.x)
CPANEL=release (if you want 11.x)

then run /scripts/upcp --force
 

gorilla

Well-Known Member
Feb 3, 2004
695
1
168
Sydney / Australia
Unfotunatly I seem to have the same issue on an old CentOS3.8 32bit box .

upgraded perl to 5.8.8 plus all other suggestions on the forum but still cant get WHM11 onto this box and the resellers are not ablt to install accounts anymore.

all other boxes including the 64bit ones dont have any issues , just this one :(
any other suggestions ?


am also getting sync errors


==> Syncing with update server....syncing RELEASE/scripts
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/cpanel
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/bin
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/perl
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/whostmgr
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/src
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/3rdparty
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/cgi-sys
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/java-sys
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/base/3rdparty
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/x
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/x2
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/x3
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/x3mail
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
syncing RELEASE/xmail
--repo could not be resolved to an ip adddress, please check your /etc/resolv.conf at /scripts/cPScript/HttpRequest.pm line 264.
 

bregle

Registered
Jun 17, 2007
1
0
51
i am suddenly having the same error. it simply says "done" without actually doing anything.

unfortunately i have suddenly inherited the server but i am not a server person. All i have ever done is work with accounts, not with the server code itself.

i dont even know where to run the suggested command to force the test.

is there some software i need to install on my local machine? or where do i log in to do that?

i am a techie, and very bright, but beyond my current knowledgebase. My expertise is software related, not hardware or server management. :eek:

thanks,
Becky
 

dougvaughan

Member
Nov 26, 2004
13
0
151
i'm having the same problems described in this thread and the others - i can't create new accounts, terminate accounts, suspend/unsuspend, etc. the fix /scripts/upcp doesn't work (i get an error) , also, upgrading from whm doesn't work either. it just sits at 0%. i'm running WHM 10.8.0 cPanel 10.9.0-S119. one thing i found that was odd, when i reboot the box, i get an error "unkown host rdate.darkorb.net: No address associated with name". naturally, i did a search for this, but came up empty. any suggestions?
 

sifuhall

Active Member
Jun 25, 2006
41
1
158
I started having this issue today as well.

After adding a new account I get:

Account Creation Complete!!!


But the account isn't in the list of accounts and doesn't appear to have been created
 

sifuhall

Active Member
Jun 25, 2006
41
1
158
Hello,

I'm having the same issue about not being able to create accounts.

I tried the steps in the first post but I'm still unable to create accounts.

After trying to create the accounts I get "Acount created" but the account doesn't show up in the list or on the filesystem.
 
Sep 16, 2004
6
0
151
Hi

I am having this problem with one server too.

WHM 10.8.0 cPanel 10.9.0-R37
CentOS 4.5 i686 - WHM X v3.1.0

how can i solve this issue (i am a newbie)
 

dougvaughan

Member
Nov 26, 2004
13
0
151
NOTE: /scripts/upcp wont even run for me, nor any other update. note the unknown host thingy from my earlier post. also, when i change the domain name of a site, i lose the site in the listing in whm.
 
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claudio

Well-Known Member
Jul 31, 2004
201
0
166
sadley, i don't know how to do this. is there an easy way through whm?
if you have root access to WHM then you can or in WHM set update config to Stable in the Cpanel field then Update Cpanel through WHM and take a note of this error you have

but better than this if you can SSH into this machine and follow this commands or hire someone to do this for you

in fact it all depends if you have root access or not to this machine...
 
Last edited:

dougvaughan

Member
Nov 26, 2004
13
0
151
if you have root access to WHM then you can or in WHM set update config to Stable in the Cpanel field then Update Cpanel through WHM and take a note of this error you have

but better than this if you can SSH into this machine and follow this commands or hire someone to do this for you

in fact it all depends if you have root access or not to this machine...
the box is 5 ft from me. i just need to look up the command for viewing a file. the last time i had to edit one, i think i used pico.
when i attempt to upgrade through whm, i get no errors. it just sits there. i honestly think i know the root of the problem - my server can't find darkorb.net. i'm pretty sure that's why it has this prob. it did this awhile back, but miraculously fixed itself.
 

dougvaughan

Member
Nov 26, 2004
13
0
151
------- UPDATE ---------------

i opened a support ticket (2nd time since 2004) and was told perl modules:
File-Copy-Recursive was corrupt. it was reinstalled manually along with upgrade to current stable and now things are back to normal.
 

claudio

Well-Known Member
Jul 31, 2004
201
0
166
Hi

just to let you all know in my case the problem was switching back in update config

CPANEL=stable (if you want to keep 10.x) to

CPANEL=never

if we turn this back to never (in 3 machines i saw this happening) then next day cpanel change /scripts/wwwacct to cpanel 11 script

so i to avoid leave as Stable and have a unexpected update in the future i start to use MANUAL after the update and it worked well as next days cpanel didnt change wwwacct

the only issue is Stable 13517 has a problem in pure-ftpd passwords

so i am using proftpd instead just for a while

regards
Claudio