Unable to create or remove accounts / New accounts not in list accounts

[ekhwan]

After adding a new account I get:

Account Creation Complete!!!


But the account isn't in the list of accounts and doesn't appear to have been created

I am having this same problem. I am on a VPS running

WHM 10.8.0 cPanel 10.9.0-R9808
Fedora i686 - WHM X v3.1.0

Can anyone help me please.

 

[Amms]

I'm facing a similar issue. Created a new account and it does not get created. No error is prompted.

I updated cPanel with /scripts/upcp --force and completed about 10 minutes ago. Whole process took around half an hour. I think I'm on cPanel 11 due to some cosmetic differences. The version info is not being displayed at the top of the browser like always.

Now, I can add new account successfully.

 

[level9hosting]

Guys, I could not add accounts on WHM w/apache and did the steps here including forcing cpanel update. Now when I try to add an account in WHM it says:

"Please setup a nameserver under Server Setup in WHM and try again!!!"

Name server is set up and running. Any thoughts?

The only thing in my cpanel log is

Cpanel::IxHash: Warning, mangling data key msel which is longer than 64 bytes, at whostmgr/bin/whostmgr.pl line 3126
main::wwwacct called at whostmgr/bin/whostmgr.pl 412

 

[winandhi]

Create new account

This problem driving me crazy, with the knowledge i know, i think i can not handle it.
I cannot Create New Account from my WHM. When i click on Create New Account....and does not show anything. Please i need help.... Thanks

 

[Infopro]

Just a guess here, but by that image you posted, looks like you've got a customized WHM theme. I think its called WHM extra or something? Not sure I don't use it. But that might be the problem.

 

[Infopro]

This problem driving me crazy, with the knowledge i know, i think i can not handle it.
I cannot Create New Account from my WHM. When i click on Create New Account....and does not show anything. Please i need help.... Thanks

You might try asking for support over at WHM extra.

Not much in the way of FAQ over there but there is this for a start.

https://whmxtra.com/support/users/index.php?do=041&kb_action=post&parent=2

If that's of no use then you should probably open a ticket with them for support.
(please don't PM me, I can't help on this)

 

[rachelm]

he needs to upgrade his Xtra install and change his theme to the XT-*11 version of the theme he is using now.