Unable to create pop3 email accounts in CPanel

[Tapan]

Hello,

One of my client is unable to create any pop3 email accounts in cpanel. When i tried to do it i faced same problem. The problem is that when we goto create a new pop3 account and enter user/pass and limit and press the create button it says "account has been created etc." but when we press the go back button then there's no account created at all.

This is only happenign with this customer's account and rest all are fine. Can someone tell me what's the problem ?

Thanks.

 

[vips]

Hi,

It seems to be a ownership problem, just check the ownership of files and folders in sites /etc folder the path is /home/site/etc , the ownership must be username.username .

Also the check the shadow or passwd file if everything is correct.

 

[Murtaza_t]

Hi,

It seems to be a ownership problem, just check the ownership of files and folders in sites /etc folder the path is /home/site/etc , the ownership must be username.username .

Also the check the shadow or passwd file if everything is correct.

Well the ownership should be username:mail of /home/username/etc and /home/username/mial folders
You can check for any errors in /usr/local/cpanel/logs/error_log (if any) while creating the email account.

 

[RizyDeWino]

I had a similar problem for one newly setup account on the server , after spending hours and finding no solution (ofcourse all sort of permissions/ownerships, settings , configurations were correct) , I took the backup (was a new account so only few files) of the account , terminated it and then created the account again and the problem was solved.

I know this is not a very good solution , but was forced to do it as nothing else worked.

 

[Tapan]

Hi,

Ya same thing was with me..but client had done so many changes but then i aksed my tech team to do it and they just after few mintues told me that its working now.

So i will ask them what was the problem and what they did.

Thanks.

 

[Murtaza_t]

I had a similar problem for one newly setup account on the server , after spending hours and finding no solution (ofcourse all sort of permissions/ownerships, settings , configurations were correct) , I took the backup (was a new account so only few files) of the account , terminated it and then created the account again and the problem was solved.

I know this is not a very good solution , but was forced to do it as nothing else worked.

Yes, though it is not a good solution but it has helped us alot on few occasions when Cpanel is not ready to give any clue about the problem... :D